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I want to file a formal complaint against Zunabet regarding an unfair account suspension and non-payment of my pending withdrawals.

My account was suspended after I submitted withdrawal requests, and since then I have been unable to access my account or my funds. The casino displayed that my account was suspended due to an alleged violation of the Terms of Service, but no specific reason, evidence, or detailed explanation has been provided to me.

Before the suspension, I received confirmation emails showing that my withdrawal requests had been received and were under review. The pending withdrawal amounts were:

500 USDTT

850 USDTT

So the total pending amount is 1350 USDTT.

It has now been more than 15 days, and I have not received any meaningful response from the casino by email or chat support. I already sent them a formal email requesting:

A written explanation for the account suspension

Details of the alleged Terms and Conditions violation

A review of my account

Processing of my legitimate pending withdrawals

However, they did not respond.

This behavior is extremely concerning because:

The withdrawals were already submitted before the suspension

My account was blocked without transparent justification

The casino has failed to provide proper communication

My funds are being withheld without resolution

Their support has remained unresponsive for an unreasonable period

I believe this is an unfair practice. If the casino claims there was any violation they should provide clear evidence, specific clause references, and a proper written explanation. Simply suspending an account while keeping the player’s pending withdrawals unresolved is not acceptable.

I request Casino Guru to help mediate this complaint and ask Zunabet to do the following:

Release my legitimate pending withdrawals immediately, if there is no proven violation

Provide a full written explanation for the account suspension

Specify the exact Terms and Conditions allegedly violated

Share any evidence used to justify withholding my funds

Resolve this matter without further delay

I have screenshots showing:

Withdrawal confirmation emails

Pending withdrawal details

Account suspension message

My previous complaint email to the casino

I am ready to provide all evidence required.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZunaBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Anjana41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.