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I've tried several times to make the withdrawal, but it isn't processed—it's always canceled.

They claim that the withdrawal exceeds the daily limit of 10,000€, but that’s not true.

Tento várias vezes fazer o levantamento e não é processado é sempre cancelado .

Dão desculpa que saque ultrapassa valor diário de 10000€ mas é falso

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Dear Ricardo1980,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do you currently have any pending withdrawal requests?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina