Winnita Casino - Spelaren möter försenade uttag och dålig kundsupport.

KYC procedure requested on 01/09/26

successfully approved on 03/09/26

request made on 08/31

verified profile

email service not responding

site chat always the same automatic messages

Procedura KYC richiesta il 01/09/26

approvata correttamente il 03/09/26

richiesta fatta il 31/08

profilo verificato

servizio mail non risponde

chat del sito sempre i stessi messaggi automatici

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before? If so, could you please specify when you made your most recent successful withdrawal and how long it took to be processed?
• Have you accumulated the €4,000 winnings with or without an active bonus?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Has the casino provided you with any explanation for the delay or requested any additional verification or other action from you since your account was successfully verified? If you have any relevant communication with the casino regarding the withdrawal, please forward it to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika