Wildzy.io Casino - Spelarens konto har stängts orättvist.

Subject: Unjust Account Closure and

Confiscation of Winnings

Wildzy.io

Dear Sir/Madam,

I would like to file a formal complaint regarding Wildzy.io casino.

I deposited €100 with a bonus and followed all the bonus terms and conditions very carefully. I am fully confident (100%) that I did not violate any rules regarding wagering, game restrictions, or any other requirements.

After completing the wagering requirements,

I accumulated winnings of €2000, which is also the maximum withdrawal allowed for this bonus.

However, during the withdrawal process, my account was suddenly frozen, my withdrawal was cancelled, and my account was permanently closed without a clear or specific explanation. I was only informed that I had allegedly breached the Terms and Conditions, but no details or evidence were provided.

I have successfully used many online casinos over the past 20 years, and while there have been delays before, I have never experienced a situation where:

my account is closed without a clear reason

my legitimate winnings are confiscated

and only the deposit is refunded

I had already completed KYC verification successfully, and everything was functioning normally until the withdrawal stage.

Below is the message I received from the casino:

Dear [Redacted],

I hope this message finds you well.

Following a thorough review of your account, we regret to inform you that we are no longer able to offer our services to you due to a breach of our Terms and Conditions.

We understand that this may be disappointing, and we sincerely apologize for any inconvenience caused. Please note that acceptance of our Terms and Conditions is a mandatory part of the registration process, and all users are expected to be familiar with them.

As part of this process, we have issued a full refund of your deposits totaling €100. These funds have been returned to the original payment method, and you can expect them to appear within 14 working days.

Additionally, your account has been permanently closed. Any associated contact information and payment methods have been blacklisted to prevent future activity and ensure compliance with our policies.

Thank you for your understanding. We wish you all the best moving forward.

Kind regards,

Celine

I kindly request:

•A detailed explanation of the alleged Terms and Conditions breach

•Evidence supporting this decision

•A fair resolution, including payment of my legitimate winnings (€2000)

•I strongly believe this action is unjustified and unfair.

Thank you for your time and assistance.

Kind regards,

[Redacted]

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila