Viking Luck Casino - Begäran om stängning av spelarens konto är försenad.

Due to an existing gambling addiction, I have tried several times to have my Vikingluck account blocked, but without success. First via chat, then I was told to send an email to support, who told me I had to confirm this, which I did of course. Then suddenly they were no longer responsible and I had to contact the VIP team, who in turn wrote that support was responsible for me, and so it goes back and forth.

From January until now, I have gambled away €8363 and received €2800 in payouts. I demand the difference of €5463 back from the aforementioned online casino, as they are not addressing my issue and I am slowly becoming desperate. PS: I live in Germany, not Puerto Rico; this could not be changed.

Best regards

MK

Ich habe aufgrund einer bestehenden Spielsucht mehrmals versucht mein Konto bei Vikingluck sperren zu lassen, jedoch ohne Erfolg, erst über den Chat, dann sollte ich eine E-Mail an den Support senden, der sagte mir das ich dieses noch bestätigen soll, was ich natürlich getan habe, dann sein Sie auf einmal nicht mehr zuständig und ich müsste mich ans Vipteam wenden, die wiederum schreiben der Support wäre für mich zuständig und so geht es hin und her.

Ich habe von Januar bis jetzt 8363€ verspielt und 2800€ Ausgezahlt bekommen,die Differenz von 5463€ verlange ich von dem oben genannten Online Casino zurück, da Sie sich nicht um mein Anliegen kümmern und ich so langsam verzweifel.P.S.: ich lebe in Deutschland und nicht in Puerto Rico, das ließ sich nicht umstellen.

Mit freundlichen Grüßen

M.K.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Viking Luck Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues from January? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear MelliKing,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru