Vegasino Casino - Spelarens uttag har försenats.

I've been playing at this bookmaker for some time, the first withdrawal I made was 170 euros and curiously I received it the very next day.

Recently, I won a sum of around 1500 euros, and apart from having to make 3 withdrawals due to the bookmaker's restrictions, the same amount has not been paid out and has been overdue for around 11 days.

What is also curious is that yesterday I spoke to them and today I have no access to the site.

J jogo nesta casa de apostas a algum tempo, o primeiro levantamento que fiz foi de 170 euros e curiosamente recebi logo no dia.

Recentemente, ganhei uma quantia de cerca de 1500 euros, para alem de ter de efetuar 3 levantamentos devido a restrição da casa de apostas o mesmo valor ai não foi pago e já se encontra em atraso a cerca de 11 dias.

O que também é curioso é o facto de ontem ter falado com eles e hoje não ter acesso ao site.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports only?
• Could you please send me a screenshot of the error you see when you try logging into your casino account?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. I only play slot machines.

2 - Here's the error that comes up, I've already tested it with my colleagues and they can access it.

3.The account is verified, I've already been paid 500 euros previously and it took 5 working days. Three withdrawals of 500 euros each are missing.

4. I always play without bonuses.

I have more screenshots of conversations I've had with the live chat.

1.Só jogo em caça niqueis.

2.Eis o erro que surge, já testei com colegas meus e eles conseguem aceder.

3.A conta está verificada, também já me foi pago um pagamento de 500 euros anteriormente e demorou 5 dias úteis. Falta os 3 levantamentos de 500 euros cada.

4.Sempre jogo sem bônus.

Tenho mais prints de conversas que tive com o chat ao vivo.

Good afternoon, today I received 2 payments of 500 euros, only 1 is missing, it seems that the claim has made progress.

Boa tarde, recebi hoje 2 pagamentos de 500 euros, falta apenas 1, parece que tem feito progresso a reclamaçao.

I'm glad to hear that you received at least some of your winnings. Are you still unable to access the casino website? If the link you usually use is not working, you can try typing the casino name in the search engine (for example, Google) and find a different link for this casino.

Good afternoon, there's still 1 deposit to go, and no, I still can't access it, but as long as they pay for me, that's fine.

Boa tarde, falta 1 deposito ainda, e não, continuo sem conseguir aceder, mas desde que paguem por mim esta ótimo.

Thank you for the information. When exactly did you submit this withdrawal request?

Dear duplex123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.