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My deposit via cryptopay did not go through, solve my problem, I already sent the hash code and the sender's wallet code obtained through etherscan.

Meu deposito via cryptopay nao caiu resolvam meu problema ja envei o codigo hash e o codigo da carteira do remetemte obtida atrabes do etherscan.

Dear teixeiraandre95,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication between you and the casino to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear teixeiraandre95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.