Vbet Casino - Spelarens konto är stängt och vinsterna konfiskerade.

I am submitting this complaint against Vbet Casino regarding the closure of my verified account and the withholding of approximately $13,537.727 USD from my casino balance.

I registered an account with Vbet in June 2026, playing from Chile.

I completed the verification process requested by the casino and, on July 20, 2026, Vbet confirmed that my profile had been successfully verified. I have evidence of this verification confirmation.

After my account had been verified, on July 20, 2026, I deposited approximately 817,561 CLP via Skrill. The transaction was successfully accepted and credited to my Vbet account.

I subsequently played normally on the casino, mainly roulette, and accumulated winnings.

When I attempted to withdraw my funds, Vbet placed my account under an additional review related to withdrawals.

The review was never properly concluded or clearly explained to me. Eventually, I was unable to access my account because it had been closed/blocked, leaving me unable to withdraw my balance.

At the time my account was blocked, the balance was approximately $13,537.727 USD.

I would like to emphasize that my account had already been successfully verified by Vbet before the deposit and subsequent gameplay. Vbet accepted my deposit, allowed me to play with those funds and accepted my gameplay before preventing me from withdrawing the resulting balance.

To date, I have not received a sufficiently clear explanation identifying the specific reason why my account was closed or why my funds are being withheld.

I have supporting documentation available, including:

Confirmation that my UvBet account was successfully verified.

Evidence of the 817,561 CLP Skrill deposit.

Communications exchanged with Vbet.

Evidence concerning my account and the balance withheld.

I respectfully ask Casino Guru to investigate this matter and assist me in obtaining a resolution from Vbet.

I am requesting that Vbet either restore access to my account and allow me to withdraw my legitimate balance, or pay the funds directly through an appropriate withdrawal method.

If Vbet alleges that I breached any of its Terms and Conditions, I respectfully request that the casino clearly identify the specific rule allegedly violated, the facts supporting that allegation, and the basis on which it believes it is entitled to withhold or confiscate my balance.

I am prepared to provide Casino Guru with all relevant documentation and evidence necessary to verify the above facts.

Thank you for your assistance in resolving this matter.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise when exactly your account was blocked?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas