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Unjustified account blocking after a profit of €180 and complete indifference to service.

Detailed Description:

On 30/06/2026, during my session at Vavada Casino, I achieved a profit of €180. Immediately after the end of the game, my account (Username: Fotis) was deactivated and locked without any prior warning or explanation.

Since then, I have made repeated attempts to contact them:

1. Live Chat: In a conversation I had, the Arnold employee told me that my account was "under review" and that I should wait, without giving me any specific reason or timeline.

2. Email: I sent a detailed email to support@vavada.net , but it went unanswered. I have proof (screenshots) of both communications.

My request is clear:

· Be given an official and written justification for the blocking of my account.

· Immediate disbursement of the €180 that I rightfully won.

Vavada Casino is systematically ignoring my requests and refusing to give me access to my funds. I ask for your help in resolving this dispute.

Αδικαιολόγητο κλείδωμα λογαριασμού μετά από κέρδος 180€ και πλήρης αδιαφορία της εξυπηρέτησης.

Αναλυτική Περιγραφή:

Στις 30/06/2026, κατά τη διάρκεια της συνεδρίας μου στο Vavada Casino, πέτυχα κέρδος ύψους 180€. Αμέσως μετά το πέρας του παιχνιδιού, ο λογαριασμός μου (Username: Fotis) απενεργοποιήθηκε και κλειδώθηκε χωρίς καμία προηγούμενη προειδοποίηση ή εξήγηση.

Από τότε, έχω κάνει επανειλημμένες προσπάθειες να επικοινωνήσω μαζί τους:

1. Live Chat: Σε συνομιλία που είχα, ο υπάλληλος Arnold μου είπε ότι ο λογαριασμός μου είναι «υπό έλεγχο» και ότι πρέπει να περιμένω, χωρίς να μου δώσει κανέναν συγκεκριμένο λόγο ή χρονοδιάγραμμα.

2. Email: Έστειλα αναλυτικό email στο support@vavada.net, αλλά έμεινε αναπάντητο. Έχω αποδείξεις (screenshots) και από τις δύο επικοινωνίες.

Το αίτημά μου είναι σαφές:

· Να μου δοθεί μια επίσημη και γραπτή αιτιολόγηση για το κλείδωμα του λογαριασμού μου.

· Να γίνει άμεση εκταμίευση των 180€ που κέρδισα δικαιωματικά.

Το Vavada Casino αγνοεί συστηματικά τα αιτήματά μου και αρνείται να μου δώσει πρόσβαση στα χρήματά μου. Παρακαλώ για τη βοήθειά σας στην επίλυση αυτής της διαφοράς.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear fotispapanastasiou,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear fotispapanastasiou,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru