Vavada Casino - Spelarens konto har stängts.

Hello, Vavada Casino blocked my account without explanation. I only deposited once, played roulette and slots, and didn't receive a bonus. I'm being accused of using prohibited methods. But I still don't understand what this means; the casino rules don't mention any such schemes, and I didn't do anything unusual with my account. I ask for help with this issue.

Здравствуйте , вавада казино заблокировало аккаунт без объяснения причин. Я делал пополнение всего раз, играл в рулетку и слоты, без бонуса. Меня обвиняют в том что я использовал запрещенные схемы. Но я так и не понял что это значит, в правилах казино нет упоминаний ни о каких таких схемах вообще, и ничего необычного я не делал на аккунте. Прошу посодейстовать в данной проблеме

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Dear andry7678,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Do you have a record of your transaction history, including your deposit details?
• Are there any other relevant details about your gameplay that you think could be important to this situation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra