Super Spin Casino - Begäran om stängning av spelarens konto ignoreras.

Ladies and Gentlemen

I explicitly requested account closure at this casino, explicitly mentioning my gambling addiction. Nevertheless, nothing was done, and my addiction drove me to continue gambling away money, even though I wanted the account blocked. Email correspondence and payment history are available. My player ID (login name) was also the email address from which I requested the closure. I am requesting assistance.

Documents were requested for verification purposes – even though I didn't withdraw any money. Naturally, no verification was required for the multiple deposits.

Sehr geehrte Damen und Herren,

mich habe bei diesem Casino explizit um Kontoschließung gebeten und dabei meine Spielsucht ausdrücklich erwähnt. Nichts desto trotz wurde nichts unternommen und meine Sucht hat mich dazu getrieben weiter Geld zu verspielen, obwohl ich das Konto gesperrt haben wollte. Email-Verkehr sowie Zahlungshistorie sind vorhanden. Meine Spieler ID (anmelde-Name) war auch die E-Mail-Adresse von welcher ich um die Schließung geben hatte. Ich bitte um Hilfe.

Es wurden Unterlagen zur Verifizierung angefordert - obwohl ich keine Geld abgehoben habe. Für die vielfachen Einzahlungen wurde selbstverständlich keine Verifizierung benötigt

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Super Spin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you currently still have access to your account?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Clown70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru