Streakz Casino - Spelarens konto har stängts.

I had 3 withdrawls pending for over 3 days. I was constantly contacting them about delays in processing. I cancelled 1 of the withdrawls, while waiting and played the funds. I still had 2 withdrawls pending. I provided proof of withdrawls pending. And showed proof of cancelled withdrawl and explained the activity on the account. After 5 days with no response, I cancelled the last 2 pending withdrawls. I played some of the funds and contacted them again to notify them of the cancellations. I accumulated further winnings, and have 2 requests for €200, so totalling €400. I have now 5 days later received an email stating they are closing my account because of the cancellations on the account.!! This casino started off quite well. There was a few teething problems to begin with, as was a new casino. Customer service was great and very attentive to begin with. Withdrawls were instant, but as of late withdrawls have slowed down even though account fully verified. Now left waiting and constantly chasing withdrawls after days. Biggest issues is weekend withdrawls. For some reason system slows down and communication seems to get lost, along with the data that should be clear and evident of transactions. I was patient at the beginning, but given the present actions from this casino, this is a massive red flag. I would avoid at all costs and will be reporting to the relevant regulatory authorities.

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Dear Mysticalwonder,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you have initiated a chargeback process with your payment provider?
• Could you please advise if you had any remaining real money balance in your casino account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I have had absolutely no chargebacks. I contacted my bank and there is no chargebacks. I didnt initiate any. I have confirmation from the bank there is none. I had 2 pending withdrawls totaling €400, when they closed my account. My account has been fully verified. The games focused on was slots.

Here is a response from the bank today.

Thank you very much for your response. I would greatly appreciate it if you could forward a bank statement covering the relevant transactions to my email address. You can reach me at attila.g@casino.guru.

Thank you for your patience and cooperation.

Email sent. Thank you.

Thank you for your response. Unfortunately, I was unable to find the bank statement covering the relevant transactions. Could you please send that as well?

I look forward to your reply.

Statement sent to email. Thanks

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Mysticalwonder,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to extend an invitation to Streakz Casino to participate in this discussion.

Dear Streakz Casino,

Could you please clarify the basis on which the player has been accused of initiating a chargeback, given that the player has provided evidence from their Revolut account confirming that no such chargeback has taken place?

At present, there appears to be no valid reason why the player's winnings should not be paid out. I would therefore appreciate clarification on the status of the withdrawal and an indication of when the payment is expected to be processed, especially since there are reasonable concerns regarding the fairness of your actions from a transparency and consumer protection perspective.

If there are any circumstances relevant to this case that cannot be disclosed publicly, please feel free to share them directly with me at michal.k@casino.guru for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Mysticalwonder,

I have tried to contact the casino repeatedly but, as expected, have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, you might consider contacting the Anjouan Gaming Authority and submitting a complaint to them if you still want to pursue your case.

You can find information how to do that here: Licensing Authority – Anjouan Gaming | Casino Guru

Although according to their policy, the Authority does not mediate, arbitrate, adjudicate, or otherwise intervene in individual player-operator disputes. However, if a complaint is not resolved by the casino team within 30 days, it may be escalated to an independent Alternative Dispute Resolution (ADR) provider. Participation in ADR is mandatory for all licensed operators, and the operator is required to cover the associated costs (if applicable).

As Streakz Casino has not engaged or responded within our own dispute resolution process as an ADR mediator, this may constitute a potential breach of licensing conditions. For this reason, it may be appropriate to inform the licensing authority of the situation. You can contact them here: Contact | Anjouan Gaming

They may be able to review the matter further and take any necessary action which could help to potentially resolve your issue.

Please let me know if they were able to help at michal.k@casino.guru.

Regrettably, this is where any potential assistance from our end concerning your case concludes.

Best regards,

Michal

Casino Guru