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Starzbet - Confiscated $350 bonus after 100% completion + $50 real balance - No evidence provided - Admitted shared IP

Complaint against Starzbet Casino / Spinwin - User: Manex1313 - Unjustified withholding of winnings and confiscated balance.

On September 2, 2026, I received a promotional offer from the platform itself consisting of a $350 MXN trial bonus. I accepted the offer and played according to the casino's rules, without using a VPN, without multiple accounts, and without engaging in prohibited gambling.

My balance reached $350 MXN, so I proceeded to request a legitimate withdrawal of $300 MXN through the platform's official channels.

Immediately after requesting the withdrawal, the operator unilaterally and without prior notice reset my balance to $0.00 MXN, denying the requested withdrawal. I was not provided with any evidence of a breach of the Terms and Conditions, I was not shown a violation log, nor was I notified by email.

This action constitutes an unjustified confiscation of funds, a practice that violates the fair gaming principles that Casino Guru upholds.

Solicitous:

1. Complete case review.

2. That the casino presents concrete evidence of the alleged violation (if any).

3. If there is no proof, proceed with the refund and payment of the $300 MXN requested as a withdrawal.

I have attached as proof screenshots of my account with a balance of 0.00, withdrawal history and user Manex1313.

I believe that if this is not resolved, this action should impact the security rating of Starzbet Casino.

I'll be waiting.

Title: Confiscated winnings after completing wagering - No evidence provided

I registered at starzbet.com for the first time. I claimed the $350 registration bonus and completed wagering: $10,500.40 / $10,500.00 - 100% Completed - Bonus $350 - Won Given $350.00. After 6 hours of play, casino marked it as Rejected claiming "one user per IP already claimed bonus" and confiscated my $50 real balance, leaving 0.00 MXN.

I have never been in this casino before, my ID is new. In Mexico ISPs use CGNAT shared public IP for thousands of users. I am not responsible if someone else used same public IP.

I asked for support for evidence of a duplicate account, and they replied in Spanish: "Unfortunately, we cannot provide any documentation or supporting evidence regarding this matter." They refuse to provide any documentation.

I request payment of $350

Attached: Screenshot bonus Completed 100% + Screenshot 0.00 balance + Screenshot support refusing to provide evidence.

Starzbet - Confiscated $350 bonus after 100% completion + $50 real balance - No evidence provided - Admitted shared IP

Queja contra Starzbet Casino / Spinwin - Usuario: Manex1313 - Retención injustificada de ganancias y saldo confiscado.

El día 02/09/2026, recibí una oferta promocional de la propia plataforma consistente en un bono de prueba de $350 MXN. Acepté la oferta y jugué conforme a las reglas establecidas por el casino, sin uso de VPN, sin multi-cuenta y sin juego prohibido.

Mi saldo alcanzó los $350 MXN, por lo que procedí a solicitar un retiro legítimo por $300 MXN a través de los canales oficiales de la plataforma.

Inmediatamente después de solicitar el retiro, el operador de forma unilateral y sin previo aviso procedió a poner mi saldo en $0.00 MXN, denegando el pago del retiro solicitado. No se me proporcionó evidencia de incumplimiento de T&C, no se me mostró log de violación, ni se me notificó por correo.

Esta acción constituye una confiscación injustificada de fondos, práctica que viola los principios de juego justo que Casino Guru defiende.

Solicito:

1. Revisión completa del caso.

2. Que el casino presente prueba concreta de la supuesta violación (si la hay).

3. En caso de no existir prueba, se proceda al reintegro y pago de los $300 MXN solicitados en retiro.

Adjunto como prueba capturas de mi cuenta con saldo en 0.00, historial de retiro y usuario Manex1313.

Considero que de no resolverse, esta acción debe impactar en el índice de seguridad de Starzbet Casino.

Quedo atento.

Title: Confiscated winnings after completing wagering - No evidence provided

I registered at starzbet.com for the first time. I claimed the $350 registration bonus and completed wagering: $10,500.40 / $10,500.00 - 100% Completed - Bonus $350 - Won Given $350.00. After 6 hours of play, casino marked it as Rejected claiming "one user per IP already claimed bonus" and confiscated my $50 real balance, leaving 0.00 MXN.

I have never been in this casino before, my ID is new. In Mexico ISPs use CGNAT shared public IP for thousands of users. I am not responsible if someone else used same public IP.

I asked support for evidence of duplicate account and they replied in Spanish: "Desafortunadamente, no podemos proporcionar ninguna documentación o evidencia de apoyo con respecto a este asunto." They refuse to provide any documentation.

I request payment of $350

Attached: Screenshot bonus Completed 100% + Screenshot 0.00 balance + Screenshot support refusing to provide evidence.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Manex1515,

Thank you very much for submitting your complaint.

To better understand the situation, could you please clarify the following:

• Did the casino specify which particular term or condition you allegedly violated when they confiscated your winnings?
• Did the casino confiscate only the bonus winnings, or were any funds from your own deposits/real-money balance also removed?
• Did you use a VPN, proxy, or any similar service at any point while registering or playing at the casino?
• Is there any possibility that a family member, household member, or another person using the same internet connection has previously registered or played at Starzbet Casino?

Thank you very much in advance for your cooperation. I look forward to your reply.

Best regards,

Karla

Casino.Guru

Hi Karla, thank you for taking my case. I'll answer your questions:

1. Did the casino specify which term I violated?

No. Starzbet didn't specify any violated terms. I didn't receive an email, there's no message on the platform; simply after requesting a $300 withdrawal, my balance went from $400 to $0.00 MXN unilaterally. They didn't show me any evidence or logs.

2. Did they confiscate only the bonus or also real money?

They confiscated everything. The initial bonus was $350 and my total balance was $400 (the extra $50 were profits generated from the bonus itself after meeting the 100% rollover requirement). When I requested a $300 withdrawal, they took the entire $400 and left my balance at $0.00.

3. Did you use a VPN or proxy?

No, not at all. I always played from my cell phone in Querétaro, Mexico, using my regular IP address from my carrier. Just one account.

4. Is anyone else registered on the same connection as you?

No. I live alone with my account. No one else at my address or with my internet connection has a Starzbet account. Only my account, Manex1313 / Manex1515. There are no duplicates.

I'm here for anything you need. I have screenshots of the balance at 0.00 and the attempted withdrawal.

Thank you

Hola Karla, gracias por tomar mi caso. Respondo a tus preguntas:

1. ¿Especificó el casino qué término infringí?

No. Starzbet no especificó ningún término violado. No recibí correo, no hay mensaje en la plataforma, simplemente después de solicitar el retiro de $300 mi saldo pasó de $400 a $0.00 MXN de forma unilateral. No me mostraron evidencia ni logs.

2. ¿Confiscó solo bono o también dinero real?

Confiscó todo. El bono inicial fue de $350 y mi saldo total era de $400 (los $50 extra fueron ganancias generadas del mismo bono cumpliendo el 100% del rollover). Al solicitar $300 de retiro, me quitaron los $400 completos y dejaron el balance en 0.00.

3. ¿Usaste VPN, proxy?

No, en ningún momento. Jugué siempre desde mi celular en Querétaro, México, con mi IP normal de mi compañía. Una sola cuenta.

4. ¿Alguien más registrado en tu misma conexión?

No. Vivo solo con mi cuenta. Nadie más en mi domicilio ni con mi internet tiene cuenta en Starzbet. Solo mi cuenta Manex1313 / Manex1515. No hay duplicados.

Quedo atento a lo que necesites. Tengo capturas del saldo en 0.00 y del intento de retiro.

Gracias

Hi, I just had a question: do you need me to send you the screenshots of the balances?

Hola solo quedé con la duda ocupan envié las capturas de los saldos ?

Dear Manex1515,

Thank you very much for your clarification.

Yes, please send me all available evidence related to your case, including screenshots showing your balance, the completed wagering requirement, the withdrawal request, and the subsequent confiscation of the funds.

Additionally, please provide any communication you have had with the casino regarding the rejected withdrawal, the alleged IP/duplicate account issue, and the reason for the confiscation.

You may attach everything directly to this complaint thread.

Thank you very much in advance for your cooperation.

Karla M.

Hello Manex1515,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru