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Good morning, I received these messages a week ago about deposits that were not successful and that were reversed. Very scared I blocked my card. Just at the time of unblocking, €1800 was deducted from my account. I kindly ask you to open a complaint to get all that money back. Also because I have nothing on the starcasino account...

Buongiorno, ho ricevuto questi messaggi una settimana fa di depositi che non sono amdati a buon fine e che mi sono stati stornati. Molto impaurito ho bloccato la mia carta. Appena al momento dello sblocco mi sono stati scalati 1800€ dal conto. Chiedo cortesemente di aprire un reclamo per avere tutti quei soldi indietro. Anche perche sul conto di starcasino io non ho nulla…

Dear sehnajsingh771,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Star Casino IT.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have an account in this online casino? Is your player's account verified?
• Have you received similar messages when successfully depositing in this casino previously?
• Have you checked whether your account was funded?
• Have you contacted the casino and asked for assistance? What response have you received?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good morning, I have not contacted starcasino about this issue, for the simple fact that most likely nothing would have changed knowing the terrible customer service.

I have never received such a chargeback message before. Of course I have the casino account and it is verified

Buongiorno, non ho conttatto starcasino per la questione, per il semplice fatto che molto probabilmente non sarebbr cambiato nulla conoscendo il servizio clienti pessimo.

Prima ad ora non ho mai ricevuto messaggi di storno del genere. Ovviamente ho l’account sul casino ed é verificato

Thanks for your reply.

Please understand we can intervene only after you contact the casino and try to resolve the issue with their support.

I encourage you to always try to contact casino support first when facing any issue, as they might have tools directly suited to help you. If you won't be able to resolve the situation first, please keep records of the situation and contact us for assistance.

Please let me know whether you have already contacted the casino and received assistance from them.

Looking forward to your reply.

Dear sehnajsingh771,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru