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I have 2 days and they do not deposit my winnings and I have already won them other times and it is the same last time they threw 15 days please help me or do something so that this casino pays when it loses part in the live chat they do not solve anything and they do like what They don't understand what I'm asking

Tengo 2 días y no me depositan mis ganancias ya les e ganado otras veces y es lo mismo la última ves tiraron 15 días porfavor ayúdenme o agan algo para que este casino pague cuando pierde parte en el chat en vivo no solucionan nada y hacen como qué no entienden lo que les estoy preguntando

Dear Kingrous,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with GANABET CASINO. I’m afraid I will need more information regarding your problem. Please could you elaborate?

Do I understand correctly winnings weren't credited to your casino balance during a game?

Could you please describe the situation in more detail?

I will be waiting for your reply patiently.

Best regards,

Tomas

If they were credited to the balance, the problem is to withdraw them so that they appear in my bank account outside the page

Si se acreditaron en el saldo el problema es para retirarlas qué aparezca en mi cuenta bancaria fuera de la página

Could you post the screenshot of the withdrawal request? Is your account verified? What was the casino's explanation that you cannot withdraw your winnings?

Dear Kingrous,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.