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Spintexas casino took 495 euros from me, I was about to withdraw 495 euros that I had won. Previous smaller withdrawals came to my bank normally, for example 100 euros. But then when I was about to withdraw this 495 euros amount, they figured out that I had cheated them with my identity. It's quite strange that there was no problem with withdrawals before, but as soon as a larger amount came, it seems like a pretty unfair betting site

Spintexas kasino vei minulta 495 euroa, olin nostamassa 495 euroa jotka olin voittanut. Aiemmat pienemmät nostot tulivat ihan normaalisti pankkitilleni esim 100 euron nostot. Mutta sitten kun olin nostamassa tätä 495 euron summaa nii he keksivätkin, että olisin huijjanut heitä henkilöllisyyteni kanssa. Aika ihmeellistä, että aiemmin ei ollut ongelmaa nostoissa, mutta heti kun isompi summa niin sitten tuli, vaikuttaa aika epäreilulta vedonlyöntisivustolta

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports only?
• Did you accumulate your winnings with or without a bonus?
• Have you submitted any identity documents to the casino for the KYC verification before your winnings were confiscated? If so, were your documents approved by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I played sports betting and won. Yes, I have confirmed my identity. There were some bonuses and then most of it was money I had deposited. I already withdrew a couple of times from there, about 100-150 euros, which came to my account normally, but this 495 euro withdrawal was then rejected and they said that I had cheated on my identity.

Pelasin urheiluvedonlyöntiä josta voitin. Joo kyllä olen vahvistanut henkilöllisyyteni. Siinä oli osa bonuksia ja sitten suurin osa oli tallettamiani rahoja. Nostin sieltä jo pari kertaa jonkun noin 100-150e noston jotka tulivat normaalisti tililleni mutta tämä 495 euron nosto sitten hylättii ja sanottiin että olin huijjanut henkilöllisyyteni.

Thank you for your patience throughout the complaint process.

Please understand that if your winnings were confiscated and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.