Spinplatinum Casino - Spelaren kan inte stänga sitt konto.

I'm trying to close my account at this casino, I've already sent 3 emails and chatted, but the casino still won't close the account.

Ich versuche mein Konto bei diesem Casino zu schliessen, sendete bereits 3 Mal E-Mails, gechattet auch, aber das Casino schliesst das Konto immer nicht.

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Dear rkk_66,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain the difference between closing an account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem).

• Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].

Thank you very much in advance.

Best regards

Petra