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I wait for the verification of the documents that have not been verified even today, they ask me for a passport but I don't have one ... They tell me that the address is not the same as the one registered ... But how ...

Aspetto la verifica degli documenti che neanche oggi non sono stati verificati, mi chiedono un passaporto ma ionon ce l'ho... Mi dicono che l'indirizzionon e uguale a quello registrato... Ma come...

Dear Geanina Florentina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Have you tried to communicate this issue with the casino? Have you been advised of any alternative picture ID (e.g. Driving License) that would be accepted for the verification? To the best of your knowledge, could you explain why any inconsistencies in your address may have arisen? Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have been approved by documents and withdrawal. Thanks so much

Mi hanno approvato documenti e prelievo. Grazie mille

Thank you very much for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint? Thank you in advance for your reply.

Dear Geanina Florentina,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Hi ... The documents have been accepted, even the withdrawals .. Thank you very much

Salve... I documenti sono stati accetati, anche i prelievi.. Grazie mille

Dear Geanina Florentina,

Thank you very much for the update. I will leave this complaint opened until your further confirmation regarding successful withdrawal. Please let me know when the winnings will reach you. Thank you in advance.

The winnings have come. The case can be closed. Thanks a lot for everything

Le vincite sono arrivate. Il caso puo essere chiuso. Grazie mille di tutto

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Geanina Florentina, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru