Solcasino - Spelarens konto har stängts.

My complaint isn't about a withdrawal, it's about my account being closed overnight. I don't understand why they closed my account for some alleged fraud, especially since it wasn't one of the casinos I deposited the most at. I don't know where they got that information. Anyway, I didn't play much there, or maybe it's because I almost never won, but it upsets me that they closed my account without even giving me a chance to defend myself. They're completely unprofessional.

Mi queja no es por una retirada,es por el cierre de mi cuenta de un día para otro,no entiendo que me cierren la cuenta por no se que de fraude,cuando no era de los casinos que yo más depositará,no sé dónde se lo han sacado ,en fin no jugaba mucho en est casi o por qué casi nunca ganaba ,pero me sienta mal que me cierren la cuenta sin ni tan siquiera defenderme,son unos impresentables

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Did you have any remaining balance in your casino account, please?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina