ShinyWilds Casino - Spelaren har försenat uttag från casinot.

I am contacting you because since 20/05/2026 I made a withdrawal of €5000 in 4 installments on the shinywild casino but I still have received nothing and no news despite the several times I have contacted them.

Here are the 4 withdrawal IDs as well as the email photos confirming that the withdrawals have been approved.

[redacted]

Thank you for your help.

je vous contacte car depuis le 20/05/2026 j’ai effectuer un retrait de 5000€ en 4 fois sur le casino shinywild mais je n’ai toujours rien reçu et aucune nouvelle malgres les plusieurs fois où je les ai contacter.

voici les 4 id des retraits ainsi que les photo de mail comme quoi les retraits ont bien été approuvé.

[redacted]

merci pour votre aide.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tom78i,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Good morning

Thank you for your response and for your help.

Yes, I think I already received a withdrawal of €2000 about a year ago.

Yes, I'm sending you a screenshot as proof that the account is verified.

I accumulated these winnings without an active bonus, simply with a deposit of €100 from my own pocket.

Sincerely.

PARISOT Tom

Bonjour

merci pour votre réponse ainsi que pour votre aide.

oui il me semble que j’ai déjà reçu un retrait de 2000€ il y a une bonne année.

oui je vous envoie un screen de preuve comme quoi le compte est bien vérifié.

j’ai accumuler c’est gains sans bonus actif, simplement avec un dépôt de ma poche de 100€.

cordialement.

PARISOT Tom

Could you please let us know how long it took for your last withdrawal to be processed?

Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Also, please forward all relevant correspondence between you and the casino to jean.s@casino.guru. If it’s more convenient, you may also post screenshots here.

I understand this may take time, so I appreciate your assistance.

The last withdrawal took 3 to 5 days.

I used the bank withdrawal method.

The casino website shows it as cancelled despite the confirmation emails I received stating that the withdrawals were approved.

As you can see in the photo, I tried to make withdrawals again but it's impossible, they just keep cancelling them and the funds have disappeared.

I am also sending you some conversations where support clearly states that the withdrawals have been approved.

Le délai du dernier retraits était de 3 à 5 jours.

J’ai utiliser la méthode de retrait bancaire.

Sur le site du casino c’est marqué comme annulé malgré les emails de confirmation que j’ai reçu qui disent que les retraits ont bien été approuvé.

Comme vous le voyez sur la photo j’ai retenté de faire des retraits mais impossible ils font que l’annuler et les fonds ont disparu.

Je vous envoie également quelque conversations ou le support me précise bien que les retraits ont bien été approuvé.

Dear Tom78i,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Hello Tom78i,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear ShinyWilds Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Good morning,

Thank you for your feedback.

If there is anything I can do to make your help work, please don't hesitate.

I have all the necessary evidence to prove that I did make these withdrawals but that I never received the money.

Sincerely.

PARISOT Tom

Bonjour,

Merci pour votre retour.

Si il y a quoi que ce soit que je puisse faire pour que votre aide fonctionne n’hésitez pas.

J’ai toute les preuves nécessaires pour prouver que j’ai bien effectuer ces retrait mais que je n’ai jamais reçu l’argent.

Cordialement.

PARISOT Tom

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Tom78i,

I’ve made several attempts to reach the casino, but unfortunately, they have not responded. Without their cooperation, there is very little more we can do to progress your case. For this reason, I will have to mark the complaint as unresolved in our system.

I know this isn’t the result you were hoping for, and I’m genuinely sorry we couldn’t achieve a better outcome. Please keep in mind that unresolved complaints impact a casino’s overall rating, which can motivate them to adjust how they handle such issues. If the casino chooses to reply at a later time, we will reopen your complaint immediately and notify you by email.

In the meantime, I recommend reaching out to the Curaçao Gaming Authority (https://www.cga.cw/) and submitting a complaint to them. Regulators often have additional tools and authority that may help in situations like this.

For tips on how to file your complaint effectively, you can refer to the article linked. If you need help with the submission or receive an update from the regulator, feel free to contact me anytime at lucia.s@casino.guru

I’m truly sorry we couldn’t reach a more positive resolution.

Best regards,

Lucia S