RickyCasino - Spelarens konto har stängts orättvist.

Hello

They closed accounts with Dama almost everywhere when I won several tons with Dazardbet. Just casino and sports good luck struck. Dazard put the rest of the money that was in the account neatly and before that, he withdrew everything neatly. Then these other bags here one by one the problem is solved, at least some of them don't like to "follow the rules."

I made 2*400 deposits to RickyCasino now and previously one 400 deposit was made and the withdrawal worked normally with it.

Now 1-2 weeks ago when I tried to withdraw 1000-1400, they complained 4-5 times that the turnover had not been done enough, even though the first time it was over x3, i.e. +3k, and each time I did +1.5k more.

Now they say that I managed to break some rule. I played the same way everywhere and the payments came normally, DailySpin most recently gave me a 2.38k withdrawal for a 1k deposit and it came out in an hour today, I played exactly the same way there.

So now they are "good-naturedly" returning me 400 euros as a gesture of goodwill.

I never lost a deposit there, so the worst case scenario should be 800e back, but they should really put in 1060e, but I can let that 260 go as a "goodwill gesture"

Here, the bonus balance and cash balance are not mixed and the rules do not prohibit mixed sports and casino gambling, which is why cash was always safe.

I'll post attachments later if you need them, but here's the email they sent:

Hello Ilkka,

Following a review of your account activity, it has been restricted in accordance with our Anti-Fraud Policy.

However, as a gesture of fairness, we are prepared to refund the EUR 400 amount of your last deposit. In order to proceed with this refund, please provide your bank account details in the following format, so that our Finance Department can arrange the transfer:

Account holder's name: X (full name should be provided)

Bank name: X (full name of the bank)

Bank address: X (physical address: city, street, building)

Account number: X

IBAN: X

SWIFT (or BIC): X

Once we receive the requested information, we will forward it to the relevant department for processing.

Kind regards,

Rickycasino Support Team

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I gave my bank details, 400 is better than a complete robbery, but I really didn't cheat anything from there, they are currently cheating me out of 400

Hei

Laittoivat tilit Damalla lähes kaikkialla kiinni kun voitin Dazardbetillä useamman tonnin. Ihan vaan casino ja urheilu hyvä tuuri iski. Dazard laittoi loput rahat mitä tilillä oli nätisti tulemaan ja sitä ennen nosteli nätisti kaikki. Sitten näitä muita kassuja tässä yksitellen ongelma ratkotaan, eivät osa ainakaan tykkää "noudattaa sääntöjä."

2*400 talletukset tein RickyCasinolle nyt ja aiemmin oli yksi 400 talletus tehty ja nosto toimi sen kanssa normaalisti.

Nyt 1-2 viikkoa sitten kun yritin nostaa 1000-1400 summaa, valittivat 4-5 kertaa että kierrätystä ei oltu tehty tarpeeksi vaikka jo ekalla kerralla oli yli sen x3 eli+3k ja joka kerralla uudestaan tein +1,5k lisää

Nyt sit sanovat että jotain sääntöä onnistunut rikkomaan. Samalla tavalla pelannut kaikkialla ja maksut tullut normaalisti, DailySpin viimeisimpänä antoi 1k talletukselle 2,38k noston ulos ja tuli tunnissa siis tänään, ihan täysin samalla tavalla siellä pelasin.

Eli nyt ovat "hyvää hyvyyttää" palauttamassa minulle yhden 400e hyvä tahdon eleenä.

En koskaan talletusta sinne hävinnyt näistä joten huonoin keissi pitäisi olla 800e takaisin, mutta 1060e kuuluisi heidän oikeasti laittaa, mutta voin antaa tuon 260 mennä "hyvän tahdon eleenä"

Täällä bonus saldo ja käteis saldo ei ole naimissisa keskenään ja säännöt ei kiellä urheilu ja kasino sekapelaamista, siksipä käteinen oli aina tallessa.

Laitan liitteita myöhemmin jos tartte mutta tässä vielä niitten sähköposti minkä laittoivat:

Hello Ilkka,

Following a review of your account activity, it has been restricted in accordance with our Anti-Fraud Policy.

However, as a gesture of fairness, we are prepared to refund the EUR 400 amount of your last deposit. In order to proceed with this refund, please provide your bank account details in the following format, so that our Finance Department can arrange the transfer:

Account holder's name: X (full name should be provided)

Bank name: X (full name of the bank)

Bank address: X (physical address: city, street, building)

Account number: X

IBAN: X

SWIFT (or BIC): X

Once we receive the requested information, we will forward it to the relevant department for processing.

Kind regards,

Rickycasino Support Team

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Annoin pankkitiedot, kun 400 parempi kuin täysryöstö, mutta tosiaan mitään en sieltä huijannut he huijaavat multa tällä hetkellä 400

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RickyCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Could you please share a more detailed timeline of events regarding your gameplay? (date of the deposit, datewhen the bonus was played, date of the payout requests)
• Could you please specify which bonus you activated and played? Have you completed the wagering of the bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas