Rich Royal Casino - Spelarens uttag är försenat och blockerat.

Richroyal royal is withholding €33,038.30 from my VIP account.

Withdrawals have been blocked since April 26th. On May 13th, the VIP manager confirmed that my invoice was verified. They are maintaining a manual block by the operator without reason.

I demand my money now!

Richroyal royal me retiene 33.038,30€ de mi cuenta VIP.

Bloqueo de retiros desde el dia 26 de abril.El 13 de mayo la gestora VIP confirmo que mi factura estaba verificada.Mantienen un bloqueo manual por el operador sin motivo.

Exijo mi dinero ya.!!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Have you passed the full KYC verification, or are there any documents in your account still pending verification?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika