Retro Bet Casino - Spelaren har problem med uttag av vinster.

I deposited using a bonus and wagered it. I wanted to withdraw €800, but the withdrawal was canceled, and now there's only €400 left in my account. Support initially said it was a maximum withdrawal limit and sent a screenshot, but this limit only applies to withdrawals without a deposit. Then they said a rule had been broken.

Ich habe mit Bonus eingezahlt und diesen umgesetzt. Ich wollte 800€ auszahlen lassen diese wurde abgebrochen und jetzt sind nurnoch 400€ auf meinem Konto. Der Support sagt zuerst es sei eine max auszahlung und schickt ein Bild aber dieser gilt nur für ohne einzahlung. Danach sagen sie das eine Regel missachtet wurde.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Have you played with bonuses in this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila