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My account was closed with around 40 usd. It is a couple week since now. I do not even remember if I was able to place any bets. I got no explanation of which of their terms I had broken. My account is blocked so I can not see the balance. But if you look at the picture below I was able to take a screenshot. It was 38 dollar, but with todays eth price it is over 40.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please clarify when exactly you created your casino account and when it was closed?
• Had you completed verification before you lost access to the account?
• Can you elaborate on why you’re unsure about how your balance was accumulated?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Slabb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Could you please clarify when exactly you created your casino account and when it was closed?

It was 1 of February and it was closed the 5.

Had you completed verification before you lost access to the account?

No, was never asked for that. As

Can you elaborate on why you’re unsure about how your balance was accumulated?

I am not unsure of that. I am unsure the exact balance. I dont think I was able to play anything before they closed it. I just deposited and when I tried to log in to bet it was closed.

Thank you very much for your reply, Slabb. Do you see any error message or pop-up when you try to log in? Can you post a screenshot here?

Have you tried contacting the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Slabb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They claim I have done anything illegal. Not used the site before

Please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Dear Slabb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru