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It asked me to deposit money in order to withdraw, and I started by depositing $50. Then it asked for $200 to make a withdrawal, but I couldn't. I kept playing and accumulated money, and I received a unique offer where I could withdraw $1000. I made the withdrawal, and they asked for another $100. They rejected the withdrawal and asked for another $100, which I deposited. Now, to make the withdrawal, it's asking for all my personal information, including my ID and credit card details.

me pide que depositara dinero para poder retirar y empede a depositar $50,luego me pedía $200 para hacer un retiro pero nomás no pude seguí jugando y acomule dinero y me llegó una oferta única donde podía retira $1000 hice el retiro y me pidieron otros $100 me rechazó el retiro y me pidió otros $100 los deposite y ahorita para poder hacer el retiro me pide todos mis datos personales de mi credencial y tarjeta de crédito

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Dear Baag, I'm sorry to hear about the problem you're experiencing. Please be aware that requesting additional deposits is a common tactic employed by scam operations. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

Therefore, I would like to advise you to refrain from depositing further funds into this casino until we investigate this issue. To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Additionally, could you please attach a link to the casino in question as well?

For more information on how to identify and protect yourself from scam casinos, you can read our article here: https://casino.guru/guide/scam-casinos-warning

Thank you very much in advance for your reply.

Best regards,

Attila

That's fine, I just need my money back because it seemed easy to invest it when I saw the amount I could withdraw, and that money was for medication I need because I was in an accident. Now I don't know what to do because I thought I could withdraw that money and it would be very helpful, and now I don't know what to do. Thank you, and have a good afternoon.

Está muy bien yo solo necesito mi dinero de regreso por qué se me hizo fácil invertirlos cuando vi la cantidad que podía retirar y ese dinero era para un medicamento que ocupo por que sufrí un accidente entonces ahora no se que hacer por qué pensé que si podía retirar ese dinero y me servía de mucho y ahora no sé qué pueda hacer ,gracias y que tengan buena tarde

Dear Baag, thank you for your response.

To better understand your situation, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Additionally, could you please attach a link to the casino in question as well?

Thank you in advance.

Dear Baag,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru