Rabetmx Casino - Spelarens uttag är försenat på grund av kontobegränsningar.

It won't let me withdraw my money. It asks for deposits to unlock levels so I can withdraw more. Since I'm only on level 1, it only lets me withdraw 50 MXN, and even then, it doesn't arrive in my account. I can't withdraw the rest until I reach the next level. To reach the next level, it asks me to deposit money. The first time, it asked for 200 MXN, I deposited it, and now it's asking for more. I want my money back! 🙁

I spoke to the automated chatbot that came up and it told me to contact technical support, but there was no option to talk to them.

No me deja retirar el dinero, me pide depósitos para desbloquear niveles y pueda retirar más cantidad, como voy en el nivel 1 solo me deja retirar 50MXN y al hacerlo no llega a la cuenta y el resto no me deja hasta que pase al siguiente nivel, para el siguiente nivel te pide que ingreses dinero, la primera ves me pido 200MXN, los deposite y me pedía ahora más, quiero mi dinero🙁

Hable al chat robot que viene y me dice que me contacte a soporte técnico y no está la opción para hablar con ellos

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Legitimate and licensed casinos never require players to make additional deposits to unlock withdrawals or upgrade VIP status. These are typical tactics used by fraudulent websites to convince players to keep sending more money. Once a player makes the payment, the scammers often invent new reasons for further deposits or simply stop responding altogether.

Please do not deposit any more money in this casino or share any personal or banking information with them. Their goal is to exploit players’ trust and extract as much money as possible.

You can read more about scam casinos in our article here: https://casino.guru/guide/scam-casinos-warning

If you have any communication, payment confirmations, or screenshots showing their deposit requests, please forward them to me at kristina.s@casino.guru. This will help us document the case properly and warn other players about this fraudulent website.

Best regards,

Kristina

Dear Iovs31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru