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I'm having problems with deposits and withdrawals. The account won't let me withdraw because it says my account isn't linked, even though it's the same account. Now I've deposited to avoid demoting, but the platform won't accept the deposit.

Tengo problemas de depósitos y de retiros la cuenta no me deja retirar que porque no está vinculada mi cuenta si es la misma cuenta ahora deposite para no bajar de nivel y la plataforma no me acepta el depósito

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I must warn you that this casino is most likely a scam. We have received several complaints from players who have shared their experiences, which frequently include requests from the casino for substantial deposits to process withdrawals or modify their VIP status.

Legitimate and licensed casinos never require players to make additional deposits to unlock withdrawals or upgrade VIP status. These are typical tactics used by fraudulent websites to convince players to keep sending more money. Once a player makes the payment, the scammers often invent new reasons for further deposits or simply stop responding altogether.

Please do not deposit any money in this casino or share any personal or banking information with them. Their goal is to exploit players’ trust and extract as much money as possible.

You can read more about scam casinos in our article here: https://casino.guru/guide/scam-casinos-warning

If you have any communication between you and the casino, please forward it to me at kristina.s@casino.guru. This will help us document the case properly and warn other players about this fraudulent website.

Best regards,

Kristina

Dear Pama0122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru