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The withdrawal just can't be credited, it says it will try again, I already did and nothing.

El retiro nomás no se puede acreditar dice que lo intentará de nuevo ya lo Ise y nada

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Dear Ztk666,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.

To help me better understand your case, could you please answer the following questions?

• On what exact date did you request your withdrawal?
• Are your withdrawal requests being rejected, or do they remain pending?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

If I tried to withdraw 3 times today and reversed the date, it's on 21/07/2026

Regarding the two pending withdrawals, I received emails saying that my money would be returned to my account. I tried to withdraw it again, but it says the same thing.

Si hoy trate de retirar 3 veces y reverti la fecha es en 21/07/2026

Los retiros pendientes 2 me llegaron correos diciendo que se regresaría mi dinero a mi cuenta que intenté retirar de nuevo pero me dice lo mismo

Dear Ztk666, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.

This isn't the first withdrawal I've tried to make. I don't really know about the KYC verification, but they asked me to register my INE (Mexican voter ID) and it said approved. I received an email saying my withdrawal was approved and would arrive in my account, but I haven't received anything. I'll send the images now.

No es el primer retiro que quería hacer, la verificación kyc la verdad no lo sé pero me pidieron registrar mi INE y desia aprobado, pero me llegó un correo que desia que mi retiro estaba aprobado que llegaría a mi cuenta pero no me ah llegado nada ahorita mando las imagenes

This is the first withdrawal I've tried to make. I've tried several times before and reversed the transaction several times, but they never let me withdraw.

es el primer retiro que quiero hacer,ya avía intentado varias veces y revertido varias veces pero nunca me dejaron retirar

Hi Enrique

First of all, we apologize for any inconvenience. Regarding your withdrawal of 2000 MXN, it was approved on July 28, 2026, at 2:54:58 PM GMT. This means the funds have already left our system and you should receive them shortly.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ztk666,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla