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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you tried logging into your casino account multiple times without success? If so, what issue did you encounter when trying to log in? For example, did you forget your password, receive an error message, or encounter another problem?
• Have you made any successful withdrawals from this casino before?
• What is the current real-money balance in your casino account?
• Have you contacted the casino’s customer support for assistance with your login issue? If so, what response did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Junmagbago,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.