Pandido Casino - Spelarens konto har stängts.

Hi, I won some slots and all of a sudden my account was blocked and I can no longer access it.

Salve ho fatto delle vincite alle slot e tutto ad un tratto mi e stato bloccato il conto e non ci posso piu accedere

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pandido Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played with this casino for 3 weeks and my account was blocked on 02/02/26, the winnings come from slots, I played with both real balance and bonus

ho giocato con questo casino per 3 settimane ed il mio conto e stato bloccato in data 02/02/26, le vincite derivano dalle slot , ho giocato sia con saldo reale che con bonus

Thanks for your reply and the information provided.

Did the casino conclude the review of your account since your last post?

Was the casino in contact with you regarding any additional documents or similar requirements?

Please let me know.

that is all they said

Dear Mando001,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Pandido Casino representative to join this conversation.

Dear Pandido Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.