Oscarspin Casino - Spelarens insättning är försenad.

20 euros paid on 1.10.2025

Haven't received it yet, receipts were sent, were accepted and nothing happened, when asked again, they only send receipts.

20 Euro eingezahlt am 1.10.2025

bis heute nicht bekommen, Belege zugesendet, wurden akzeptiert und nicht passiert, auf erneute Anfragen, immer nur Belege senden.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Oscarspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was this your first deposit in the casino?
• Have you used the casino's cashier in order to make this particular deposit in the casino?
• Do you have access to your player's account?
• Could you please share a screenshot of the transaction and its status as it appears in your player's account deposit history?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, I sent the answers via email a week ago.

Hope something will happen.

Hi, ich habe die Antworten vor 1 Woche per E-Mail geschickt.

Hoffe es wird sich was tun.

Thanks for your patience.

I went over the information you provided in your email.

If the status of the transaction in the casino's system appears as rejected, our recommendation is to contact your payment provider, which appears to be Klarna, or your bank.

Could you please confirm that in the course of your effort to remedy the situation, you contacted your payment provider and informed them the transaction was rejected by the recipient? What response have you received?

Please let me know.

Hi,

So the casino had accepted the transaction and then suddenly, two weeks later, showed it as cancelled.

Why inform my bank now?

As far as I know, I would have sent you a picture via email.

Greetings Diana

Hi,

also das Casino hatte doch die Transaktion angenommen und urplötzlich 2 Wochen später als abgebrochen gezeigt.

Warum jetzt meine Bank informieren.

Soviel ich weiß, hätte ich Ihnen ein Bild per E-Mail zukommen lassen.

Lg Diana

Thanks for sharing the update regarding the situation.

Did the casino end up crediting the deposit to your player's balance or provide any assistance to you?

Please let me know.

Dear Friesidi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

No, the casino did nothing, I received no money.

Hi,

nein das Casino hat nichts unternommen, habe kein Geld erhalten.

Dear Friesidi

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thanks in advance, Tomas. Ji

Vielen Dank schon mal Tomas. Ji

Dear Friesidi,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Oscarspin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s deposit was not credited?

Thank you in advance for providing the information.

Hello Friesidi,

We kindly ask you to double-check the proof of deposit you previously submitted and provide us with a correct proof of deposit showing the transaction ID clearly visible. Please note, the transaction ID consists of 8 symbols and should be the full reference ID. If you are unable to find it on the document you have, you may obtain it from your banking app or by contacting your bank's support team.

The proof you submitted currently does not meet the requirement as the transaction ID is not visible, and having this ID helps us proceed smoothly with the verification of your transaction.

Best regards,

Oscarspin Casino

Hello,

I'll find it by tomorrow at the latest. Thanks.

Hallo,

spätestens bis morgen suche ich es raus. Danke

Dear Friesidi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry, I've been sick in bed for a week, but I'll take care of it today.

Sorry,liege seit 1 Woche krank im Bett, kümmere mich aber heute darum.

Dear Friesidi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru