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washim werefekatoram ne nrawitsia dokumenti kotorie ia im wisilau. kosaetsia moego progziwania i moego adresa ........

na moi wzgliad eto nemnogo perebor. ia ponimau hto u was klientow more i wam naplewat na takih kak ia .proshu pomoch w reshenii problemi

sory za tekst!

washim werefekatoram ne nrawitsia dokumenti kotorie ia im wisilau. kosaetsia moego progziwania i moego adresa ........

na moi wzgliad eto nemnogo perebor. ia ponimau hto u was klientow more i wam naplewat na takih kak ia .proshu pomoch w reshenii problemi

sory za tekst!

Dear Andrii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

dobrogo wremeni sutok !!! delo takogo roda, konsultanti hotiat opredelit moe mesto zsitelstwa. prosiat kwitancii za swet za gaz ili esho kakie libo kwitanii ne bolee 30 dnei.

na hto ia im otwtil -chto snimau kwartiru i plachu wlastitelu na ego kartu 'pri etom u menia est eto dogowor kotoriy zakluchaut w polsce s wladelcem kwartiry. imne ne nuzsno ego nigde zawerat kak w rosii ili w bu sssr. im ne pasue takoi dokument. wetom dokumente est wse dannie wlastitela ih mozsno prowerit. i takzse wislal im skrin perewoda emu platy / tozse ne podhodit. wyslal esche kuch wsego chto u meny bilo. wse doki gde rabotau wse umowi na wseh teh dokumentah propisan moi adress, ostalos tolko im dat i esche hotel dobawit chto pasporta dolzsno bit dostatochno a esli net i wy rabotaete n polakami to dolto pesel zdes daet wsu informaciu o cheloweke i ludi ne nosiat kuhu dokow, dazse sAm pesel ne obiazan predostawliat -TOLKO NOMER.

PROSHU OBRATIT WNIMANIE NA REGESTRACIU W KAZINO TOTAL.

TAM DAZSE TEBE POZWONIT OPERATOR I POMOZSET RESHIT WOPROS !!!!!

koroche- oni wse zabrakowali.

iA srazu ponial chto eto kidalowo.

potomu chto spisok etih formalnostei ne zakonchitsia !!!!!!!!!!!!

chto skazsete?

dobrogo wremeni sutok!!! delo takogo roda , konsultanti hotiat opredelit moe mesto zsitelstwa. prosiat kwitancii za swet za gaz ili esho kakie libo kwitanii ne bolee 30 dnei.

na hto ia im otwtil -chto snimau kwartiru i plachu wlastitelu na ego kartu' pri etom u menia est <umowa o meshkane>eto dogowor kotoriy zakluchaut w polsce s wladelcem kwartiry. imne ne nuzsno ego nigde zawerat kak w rosii ili w b.u sssr . im ne pasue takoi dokument. wetom dokumente est wse dannie wlastitela ih mozsno prowerit. i takzse wislal im skrin perewoda emu platy/ tozse ne podhodit. wyslal esche kuch wsego chto u meny bilo. wse doki gde rabotau wse umowi na wseh teh dokumentah propisan moi adress ,ostalos tolko im dat <kluch ot kwartiri.....> i esche hotel dobawit chto pasporta dolzsno bit dostatochno a esli net i wy rabotaete s polakami to dolgni znat chto nomer pesel zdes daet wsu informaciu o cheloweke i ludi ne nosiat kuhu dokow, dazse sAm pesel ne obiazan predostawliat -TOLKO NOMER .

PROSHU OBRATIT WNIMANIE NA REGESTRACIU W KAZINO TOTAL.

TAM DAZSE TEBE POZWONIT OPERATOR I POMOZSET RESHIT WOPROS!!!!!

koroche- oni wse zabrakowali.

iA srazu ponial chto eto kidalowo .

potomu chto spisok etih formalnostei ne zakonchitsia!!!!!!!!!!!!

chto skazsete?

Do I understand correctly that the only missing document to complete your account verification is the Utility bill to verify your address? Have you provided all the other required personal documents? Thank you very much in advance for your reply.

Dear Andrii,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.