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I am an elite player at Netbet and so I have a separate representative for my account. In the last few days, this representative resigned. I did not even have the minimum service for the simple things because the department keeps saying we will contact you and for 5 days I have not received any response. Today I was credited with a 50e bonus. Apart from the wagering, I did not see anything else because as an elite player, whatever bonuses my representative gave me had no winning limit. In short, to avoid repeating myself, I make the 50e 3200, I wager it by 40 and then I go to make a withdrawal and they deduct 2.5 thousand from the amount and when I sent them to ask them, They said the maximum win is 500, I told them that this doesn't happen because I'm elite and I go far.

Ειμαι ελιτ παιχτης στην εταιρεια νετμπετ και ετσι εχω ξεχωριστο εκπροσωπο για τον λογαριασμο μου,τις τελευταιες μερες αυτος ο εκπροσωπος παραιτηθηκε ,δεν ειχα καν την ελαχιστη εξυπηρετηση για τα απλα γιατι το τμημα λεει συνεχεια θα επικοινωνησουμε μαζι σας και 5 μερες δεν εχω παρει καμια απαντηση,και σημερα μ πιστωθηκε ενα μπονους 50ε ,εγω περα απο το τζιραρισμα δεν ειδα κατι αλλο γιατι σαν ελιτ παιχτης οποιο μπονους μ εβαζε ο εκπροσωπος μου δεν ειχε περιορισμο νικης ,τελοσπαντων για να μην τα πολυλογω κανω τα 50ε 3200 ,τα τζιραρω επι 40 και πανω να κανω αναληψη και μου αφαιρουν απο το ποσο 2.5 χιλιαρικα και οταν τους εστειλα να τους ρωτησω μ ειπαν εχει μεγιστη νικη 500ε ,εγω τους ειπα οτι αυτα δεν γινονται γιατι ειμαι ελιτ και βγαζω ακρη

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NetBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of your current VIP level status?
• Could you please share a screenshot of the bonus promotion that the casino offered to you?
• Could you please share with me your communication with the casino regarding the issue and the maximum cashout being applied? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Thodwris16v,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru