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Good morning, I was playing at N1 Bet Casino last night. I signed up two days ago.

Playing Gold Coin amusnet triple boost, I won around 385 euros during the bonus session but only 141 were credited to me, 244 euros are missing. I have screenshots and videos of all the steps. The X3 area in the top right was completed and therefore x3 should have been paid but I was only paid X1, the video is very clear and shows everything.... A couple of hours later I was still playing Gold Coin amusnet triple boost, after a win of 78 euros, I ended up with 530 euros in my gaming account and suddenly, my account became only 150 euros. In practice, 380 euros disappeared into thin air which added to the 240 from 2 hours before makes 620 euros. I have videos of all the games. Now I have around 300 euros in my gaming account and it is impossible to withdraw. Every time I withdraw, after half an hour the withdrawal is cancelled. Crazy. I can't upload the videos here. I'll email them to you, okay?

Buongiorno, ieri sera giocavo su N1 bet casino. Mi sono iscritto 2 giorni fa

Giocando a Gold Coin amusnet triple bost , ho vinto Circa 385 euro durante la sessione bonus ma me ne sono state accreditate solo 141 , mancano all'appello 244 euro . Ho screnshot e video di tutti i passaggi. La zona X3 in alto a dx e' stata completata e quindi andava pagata x3 ma mi è stata pagata solo X1 , il video è molto chiaro e dimostra tutto.... Un paio di ore dopo giocavo sempre a Gold Coin amusnet triple bost , dopo una vincita di 78 euro , sono arrivato ad avere 530 euro sul conto gioco e all'improvviso ,il mio conto è diventato di soli 150 euro. In pratica , 380 euro spariti nel nulla che aggiunti ai 240 di 2 ore prima fanno 620euro . Ho i video di tutte le giocate. Adesso sul conto gioco ho circa 300 euro ed impossibile ritirare. Ogni volta che prelevo , dopo mezz ora il prelievo viene annullato. Pazzesco . I video non riesco a caricarli qui Ve li mando via mail ok?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you experience any technical issues or glitches in the game when the problem occurred?
• Can you see the affected game rounds recorded in your gaming history?
• Have you contacted customer support to request assistance regarding the winnings that were not credited to your account?

Please send me the evidence you mentioned to my email at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika