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Good morning, I won some slots and after a few days my casino account was blocked and I can no longer access it to withdraw my funds.

Buongiorno ho fatto delle vincite alle slot e dopo qualche giorno mi è stato bloccato il conto del casinò e non ci posso più accedere per prelevare i miei fondi.

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Dear Sasaplay97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?
• Can you please provide information when the account was registered and when was it blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

Good morning, I have never been asked to verify my account and most of my winnings come from real money. I signed up around the end of December or beginning of January, and my account was blocked in the first week of February.

Buongiorno, la verifica non mi è stata mai richiesta e le mie vincite derivano per lo più da saldo reale, mi sono registrato verso fine dicembre inizio gennaio e l'account è stato bloccato alla prima settimana di febbraio.