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Unresolved withdrawal refusals and predatory practices at Milkyway Casino

I am filing a formal complaint against Milkyway Casino due to their consistent refusal to process my withdrawal requests. I have attempted to withdraw my funds via multiple methods, including Apple Pay and bank transfer (IBAN), all of which were rejected without any legitimate justification (status shown as "refused" or "failed" in my transaction history).

Furthermore, the support team engages in predatory practices. Instead of processing my legitimate winnings, they consistently demand that I make additional deposits and wager them at a "triple turnover" rate as a condition to "enable" or "unlock" my funds. This is a clear attempt to force me into losing my winnings by requiring further gambling.

Additionally, I have observed that my requested withdrawal amounts are frequently added back to my active game balance, rather than being transferred to my bank account, which is an unacceptable manipulation of my funds.

I have provided extensive documentation, including transaction history, chat logs documenting their demands for additional deposits, and email correspondence. I request your assistance in investigating this matter and urging Milkyway Casino to process my withdrawal of 65.04EUR immediately.

I have more screenshots how I ask reason and how they ignored me!

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Hello,

Thank you very much for submitting your complaint.

I’m sorry to hear about your withdrawal issue. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Are the payment methods the casino suggested valid solutions to your issue? Are there any obstacles in using crypto or Skrill for you?
• Was your account verified successfully in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear BlueSky88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru