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Hello casino guru I have to file legal complaint about Maria casino.. I been asking them and emailing them to close my account as I have gambling addiction but they not closing my account and this make me loose another 500$ which they should return me because they don't bother closing the account .. been asking live chat agent and also email them twice .. so plz look into this and plz ask them to close my account permanently and refund me 500$ that's I lost after email them 2 times but they don't answer nor closing my account

Thanks will wait for your reply

Hello sunnykuk82,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maria Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When exactly did you request the self-exclusion?
• Did you specifically mention gambling addiction?

Please forward the request you sent to the casino to nikolas.b@casino.guru for further review.

Looking forward to your answer.

Regards,

Nick

I have forward u all the email plz check

Hello sunnykuk82,

The e-mails you provided are not related to Maria Casino.

Can you please forward the correct ones?

Regards,

Nick

Dear sunnykuk82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.