LuckyAnon Casino - Spelarens uttag är försenat.

I win by deposit bounce 1576 usd

i completed weageing 35x

whin order withdrawal 1576 usd

stil pending and when contacted support they had created any thing to be refused and refund my money

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of your bonus history, showing the bonuses you activated and played with?
• Did you claim more than one bonus without finishing the wagering requirements of the previous one?
• Were there multiple active bonuses or free spin packages in your account at the same time?
• Did you leave any active bonuses in your account while continuing to play with real money?
• Did you switch to different games only after activating the bonus or after finishing real-money play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Honestly, I always rely on casino ratings when I play and use bonuses.

To be honest, when I played at this casino I was very worried, because many players had not received their winnings and the casino kept making excuses not to pay them. Unfortunately, the same thing happened to me.

It was a very bad experience with them and it cost me a lot of time, effort, and stress.

I believe it’s only a matter of time before they shut down their website, because their goal seems to be to scam people for a while and then disappear when no one wants to join them anymore.

From now on, I will only play at casinos with ratings above 9.

Hello, would you mind telling us where you are seeing these comments and reports from players?

"because many players had not received their winnings and the casino kept making excuses not to pay them"

We have responded and resolved any issues brought to our attention by players so if we are missing some location where they are reporting issues it would be very helpful to us to let us know where specifically this is.

Dear Fahadsv,

Thank you for your reply. I understand that this situation has been frustrating for you. However, to help resolve your withdrawal issue, I need specific information from you. Could you please provide the following:

• A screenshot of your bonus history showing the bonuses you activated and played with.
• Confirmation whether you had more than one bonus active at the same time, or left any active bonuses while playing with real money.
• Confirmation that you completed all wagering requirements for the bonus(es) before requesting the withdrawal.

Please note that general statements or reports about the casino’s reputation cannot be used to resolve this case. The resolution depends on verifiable evidence regarding your bonus usage and account activity.

Dear LuckyAnon Casino team,

Thank you for your message. At this stage, we are focusing on collecting the player’s account and bonus information so that the complaint can be reviewed properly. Once the player provides the requested evidence, we will be able to assess the case and follow up with you for any additional clarification. Thank you for your understanding.

Hi

I will send all photos I captured from them platform

For your information,

they have also closed my account,

and I am no longer able to access it again.

They were surprised by my profit and by the fact that I met the wagering requirements, and I don’t think they are a respectable site.

I was worried this might happen because of the many negative comments from other players about them, and believe me, I never did anything illegal. They are just looking for any excuse not to pay out my winnings.

I am really frustrated because winning doesn’t happen often—it only comes occasionally. They have wasted my effort and my opportunity.

Hi, Unsure if this is the correct location to provide details on this matter, but here is our analysis.

The user claimed stage 1 of the 420% welcome bonus on Mar 6, 2026, 12:18 AM, after making their first deposit. During bonus play on multiple occasions the user purchased in-game bonus buys which is a violation to our bonus terms and can be viewed in the gameplay restrictions section of the terms here

GAMEPLAY RESTRICTIONS During active bonus play from any deposit tier, the maximum permitted bet per spin or hand is $6. Bonus buy features on slot games are strictly prohibited while bonus funds are active. Any in-game progression or accumulated features (including progressive multipliers, collected symbols, and bonus meters) built during active bonus play are void upon bonus cancellation or completion. Using bonus funds to power up game features and then switching to real money play is strictly prohibited and will result in forfeiture of winnings. Players may not participate in any platform challenges or tournaments during bonus play.

Here is a gameplay snapshot from our game provider showcasing one instance of this where the player had a base bet of $0.60 and used an in-game bonus buy multiplier to bet $1.80 which is against our terms.

Here is an example we replicated of what the exact bonus buy looks like from the player perspective. They must explicitly select the bonus buy icon in the bottom left corner of the page and pay to activate it. In the case of the player he had a $0.60 base bet and chose the $1.80 bonus buy.

Fake casino

no one will play with u

Hello Fahadsv,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Player,

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly.

Thank you for your understanding.

Dear LuckyAnon Casino team, thank you for your response.

In order for us to properly asses the issue, could you please forward the player's game history in excel format? You can send the game history and any additional evidence to my email at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila

Hello, the evidence has been sent to your email.

Dear Fahadsv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent email to u b4 5 days

check yr email

Dear LuckyAnon Casino team, thank you for your response.

Could you kindly confirm whether the player utilized the ante bet feature in a manner that exceeded the maximum allowed bet or gained an unfair advantage from this action?

From our standpoint, if the ante feature was engaged but the total bet per round stayed within the allowed limits and no distinct advantage was achieved, it is important to assess whether the breach had a material impact on the gameplay outcome.

In order for us to proceed with this complaint, could you please provide a detailed game history that outlines the specific bet amounts per spin, highlighting where the alleged breach occurred?

Thank you in advance for your cooperation.

used the bonus activation feature, and there’s nothing guaranteed about it—it may come or it may not. The cost is deducted from my own balance, and I have never exceeded the allowed betting limit at all. They are just looking for ridiculous excuses not to give me my money, and when players see these complaints about them, of course no one will want to go to them.

Hello,

We have supplied the clear gameplay screenshot and history provided by the game provider earlier in this thread and via email previously. We have also shown where our terms do not permit any in-game bonus buys which is inclusive of ante bets.

Ante bets increase volatility and in exchange for not allowing ante bets during bonus play we are able to provide higher bonuses than other operators due to this.

The player in his previous response also acknowledged that he "used the bonus activation feature" which according to our bonus terms is not permitted.

If you have further concerns please let us know.

Dear LuckyAnon Casino team, thank you for your response. Unfortunately, I was unable to locate your message with the player's complete game history in Excel format. In order for us to proceed with this complaint, would you kindly resend the player's game history for the relevant period, highlighting the instances where the supposed violation occurred? You can send the information to my email at attila.g@casino.guru.

Thank you in advance for your reply.

We have emailed the required evidence again. To address the question directly: yes, the player gained a material advantage, and no, staying within the max bet limit does not change that.

On the exclusion itself. Ante bets are excluded from wagering under the bonus terms the player accepted at claim. This is a contractual condition, not a post-hoc decision. The player's own statement, "I used the bonus activation feature," confirms the breach. As does the gameplay evidence in our previous response which has also been sent via email again.

On the "no material impact" framing. Ante bets do not shift headline RTP; studios calibrate them to be approximately RTP-neutral. What they shift is variance. By roughly doubling the trigger frequency of the bonus feature, where the high multiplier outcomes sit, they roughly halve the turnover required to reach a feature trigger and double the player's effective shot count at the high payout tail per unit of bonus-funded turnover. That is a measurable upward shift in the probability of withdrawing from a bonus balance. The exclusion exists precisely because the impact is material.

On the max bet point. Max bet and the ante exclusion are independent controls. Max bet caps absolute per-round exposure. The ante exclusion governs the variance profile of bonus turnover. A player can sit entirely within the stake cap and still materially alter the variance characteristics of their play by engaging the ante. Compliance with one does not substitute for the other.

On authority. Determining what constitutes a material impact on bonus economics is the operator's remit. We set the risk parameters, we underwrite the bonus liability, and we enforce the terms as accepted at the point of claim.

The restriction stands.

Dear LuckyAnon Casino Team,

Dear Fahadsv,

Thank you both for your cooperation throughout this case.

After carefully reviewing all the available information, including the gameplay data and the detailed explanation provided by the casino, we understand that the use of the ante bet feature during bonus play is considered a breach of the Bonus Terms & Conditions.

We also acknowledge the casino’s explanation that ante bets increase the frequency of bonus feature triggers and effectively give the player more attempts at high-payout outcomes within a fixed wagering requirement. From this perspective, the casino considers this a material advantage affecting the intended structure of the bonus.

Taking this into account, we regret to inform you, Fahadsv, that we will proceed to close this complaint as rejected.

We understand this is not the outcome you were hoping for, and we genuinely appreciate your cooperation and detailed communication throughout the process.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Thank you for your understanding.

Best regards,

Attila