Lucky Circus Casino - Spelarens insättning skickades utan korrekt transaktionstagg.

Hello,

I made a deposit at LuckyCircus Casino on October 31, 2025. My money was confirmed within 10 minutes and is traceable via the transaction hash. I transferred the funds to the correct address and checked everything multiple times. In the chat, I was repeatedly told that it had been forwarded to the payment team and that it would take up to 5 business days for verification. Those 5 business days have now passed. I have attached several screenshots as proof that the money was sent to the correct address and that the transaction has long since been completed. I hope you can help me. Thank you. I would have liked to play on the site, but when even the deposit isn't credited, you really feel cheated.

Attached are the screenshots:

Address for making the deposit on the Luckycircus homepage

My deposit confirmation on Bitpanda

as well as the evidence from the xrp Explorer

Everywhere you can see exactly where my funds have arrived and which address I used.

EA09D2318AAADD1BD1D4C1F087FD582D91527E816D74E4A0FDEC3BBE300FBEEE

45.682294 XRP

This is the transaction hash; you can use it to verify the transaction yourself.

Best regards

Daniel

Hallo,

ich habe am 31.10.2025 eine Einzahlung beim besagten LuckyCircus Casino getätigt. Mein Geld wurde innerhalb von 10 Minuten bestätigt und ist über den Transaktionshash einsehbar. Ich habe zu der richtigen Adresse überwiesen und alles mehrmals geprüft. Im Chat wird mir zum wiederholten Male gesagt das es weitergeleitet wurde an das zahlungsteam und es bis zu 5 Werktage dauert bis es geprüft wird. Diese sind nun vorbei. Ich habe mehrere Beweisfotos angehangen wo man ganz klar sehen kann das das Geld an die richtige Adresse gesendet wurde sowie längst abgeschlossen ist. Ich hoffe ihr könnt mir helfen. Danke. Ich hätte einfach gerne auf der Seite gespielt nur wenn einem schon die Einzahlung nicht gutgeschrieben wird, fühlt man sich wirklich hinter es Licht geführt.

anbei die Screenshots:

Adresse der Einzahlung auf der hompage von Luckycircus

meine einzahlbestätigung auf bitpanda

sowie der Beweis aus dem xrp Explorer

überall kann man genau sehen wo meine Gelder angekommen sind und welche Adresse ich verwendet habe.

EA09D2318AAADD1BD1D4C1F087FD582D91527E816D74E4A0FDEC3BBE300FBEEE

45,682294 XRP

dies ist der Transaction Hash, hiermit können sie selber die Transaktion überprüfen.

Liebe Grüße

Daniel

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful deposits into this casino before?

Could you please send me a screenshot of your transaction history, showing the deposits you made into this casino?

Could you kindly forward me the communication between you and the casino customer support regarding the delayed transaction at veronika.f@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello everyone, after contacting customer support, it turns out an incorrect destination tag was used for the deposit. They told me that processing the funds (XRP) can take up to 60 days and incurs a €20 fee. Is this normal?

I have already made deposits at this casino. I sent you my transaction history via email. Unfortunately, I don't have any chat logs with Lucky Circus because I assumed this would be a minor issue and I wouldn't have to wait indefinitely for my deposit, which has now been announced as taking 60 days and incurring a €20 fee.

Hallo zusammen, nach Rücksprache wurde für die Einzahlung ein falscher destinations Tag verwendet. Der kundensupport sagte mir das eine Herstellung der Gelder (XRP) bis zu 60 Tage in Anspruch nimmt und eine Gebühr von 20 Euro fällig wird. Ist das normal ?

ich habe bereits Einzahlungen vorgenommen in diesem Casino. Ich habe Ihnen meine Transaktionshistorie zu dem Casino per Email gesendet. Chat Verläufe habe ich leider keine mit Lucky Circus, weil ich davon ausgegangen bin das dies eher ein kleines Problem ist und ich nicht ewig auf meine Einzahlung warten muss. Welche jetzt mit 60 Tagen und 20 Euro Gebühren angekündigt wurde.

Still no money has arrived in the casino account.

immer noch kein geld auf dem Casino Konto angekommen.

Dear danieltraw

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello danieltraw,

I've reviewed your case and understand the situation. Do I understand correctly that you used an incorrect tag for the transaction?

Hello Peter,

That's what they claim, at least. However, I believe I sent the money to the correct address. I also sent the casino all the relevant pictures and proved it. I waited 19 days for my deposit.

It would be nice if I could get some help.

Hallo Peter,

das wird zumindest behauptet. Jedoch habe ich das Geld meiner Meinung nach an die richtige Adresse gesendet. Ich habe dem Casino auch jegliche Bilder zugesandt und das bewiesen. Ich 19 Tagen auf meine Einzahlung.

Es wäre schön wenn mir geholfen wird.

Hello danieltraw,

Sending the money to the right address is one thing but sending it without a correct tag or with an incorrect one could cause problems with pairing the transaction and identifying the receiver. The casinos usually get charged for this by the payment provider and that is why the casino is charging you. Have you used the correct transaction tag?

Dear danieltraw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru