Hype.Bet Casino - Spelarens ID-verifiering är försenad.

They won't accept my driver's license when it's cracked but it's clearly valid. Then when I sent a picture of my intact driver's license, it suddenly won't work. They want me to show some other form of ID. I don't have one and it's been fine at all casinos so far. Cracked or intact.

He eivät hyvälsy ajokorttiani, kun se on halki mutta selvästi siitä saa. Sitten kun lähetin kuvan ehjästä ajokortista niin se ei kelpaa yhtäkkiä. Haluavat että todistan jollain muulla henkilöllisyystodistuksella. Minulla ei ole ja se on tähän asti kelvannut kaikille kasinoille. Haljenneena tai ehjänä.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the photographs of your driver's license that you submitted to the casino, along with the casino's reasons for rejecting the document? My email address is veronika.f@casino.guru.
• Is all the information on your driver's license clearly visible and readable despite the damage to the document?
• Have you submitted any other documents to this casino for account verification? If so, have any of them been reviewed and approved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika