Granawin Casino - Spelaren begär återbetalning från casinot.

Hello, the Grana Win casino is listed on the Anjouan Gaming website, operated by Lumora Digital Ltd., which holds a valid license until May 28, 2026. It's a sister casino of Bizzo, also operated by Lumora Digital Ltd. I'm currently banned from Bizzo due to gambling addiction. I've requested a refund but haven't received a response. I can't specify the exact amount because I haven't received a transaction history.

Hallo, das Casino Grana Win wird auf der Website von Anjouan Gaming mit dem Betreiber Lumora Digital Ltd mit einer gültigen Lizenz bis 2026-05-28 geführt. Es ist mit dem gleichen Betreiber ein Schwesterncasino von Bizzo. Dort bin ich wegen Spielsucht gesperrt. Ich habe um eine Erstattung gebeten, aber erhalte keine Reaktion. Ich kann den genauen Betrag nicht nennen, da ich auch keine Transaktionsliste erhalte.

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Dear LaJenny7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the General terms and conditions, and this is what I found:

41.Granawin customers are informed about the odds of winning and of the potential consequences and risks of losing.

You can request your full bet history. Your withdrawals and deposits can be accessed through the "My Account" section. 

Our customers have a self-excluding option.

Please write to customer support for help and also use the Self-restriction option if necessary.

We provide assistance to players with potential gambling problems which is readily available, systematically provided and logged. We monitor all requests. 

42.Granawin offers a self-restricting option that allows you to close your account for a certain period of time: a week, a month, 6 months, a year. Your account will be blocked only after the specific period of time has been clarified in your message.

We will do our best to prevent you from creating new accounts and block new ones. Your account will be automatically unblocked after the selected time period ends. To have this option enabled please contact us via support@granawin.com.

43.During the self-exclusion period, the Customer must not attempt to open a new Account and you must accept that the Company shall have no financial liability and shall not be held otherwise accountable if you continue gambling or using a new Account with the Service under a different name or address.

Unfortunately, there’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino, it doesn’t necessarily mean that you are protected on all the other associated websites.

• Could you please advise if you have requested a self-exclusion from Granawin Casino directly? Do you currently have access to your Granawin Casino account?

Looking forward to hearing from you.

Best regards,

Kristina