Gomblingo Casino - Spelarens begäran om stängning av konto är försenad.

Hello, I have written to the casino regarding my account. I've emailed them and asked if they could close my account. They haven't responded, and I can still log in. It was more than 2 weeks ago when I wrote to them, and they keep saying they'll get back to me as soon as they can... I don't want to have any unlicensed casino available since I've lost a lot of money. I need help to have my account closed.

Hej har skrivit till casinot angående mitt konto ha spelprogram och ha mejlat och frågat om dom skulle kunna stänga mitt konto. Dom ha inte svarat och jag kan fortfarande logga in. Det va för mer 2 veckors sen och ha skrivit men då säger dom att dom kommer återkomma så fort dom kan...vill inte ha någon casino utan licens tillgänglig då jag ha spelat bort mycket pengar...men vill ha hjälp med att dom ska avstängd mitt konto

Dear susannatihinen402,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

When applying for the self-exclusion, state clearly state the reason why you want your account to be deactivated and specify the time period. Also, the email "Subject" of your email should be clearly marked and easily recognizable, as casino support receives many requests per day. Hence, if it’s visibly marked you stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name: DOB:

Casino login:

Email address:

"Greetings Gomblingo Casino,

I a’m writing to inform you that I wish to exclude immediately exclude myself from this casino and from receiving any gambling-related marketing materials for a minimum period of xxx months/years (lifetime). The reason that preceded my decision is xxx I acknowledge that I will not be allowed to rescind my self-exclusion during this period, and the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to customercare@gomblingo.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact, such as live chat or WhatsApp, please try that as well and save screenshots of the relevant communication.

Thank you in advance.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear susannatihinen402,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.