Golden Panda Casino - Spelarens konto fungerar inte efter stora vinster.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Panda Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• When was the last time the casino processed your payout?
• Is there any further payout request pending in your account?
• Is your player's account verified?
• Could you please share with me your communication with the casino when you contacted them about the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

July 4th I received 2000 euros then shortly after my account started to work poorly. I can log in and everything with identification and verification is in order. They have probably just removed the function with the wallet button because my account will be in dormant mode as I can neither deposit nor withdraw money.

When I try to play, the page hangs all the time and the phone gets really hot.

I can try forwarding some emails.

but it mostly says that it is with the team that is handling the case.

I've received an email telling me what to try but nothing helps.

4 juli mottog jag 2000 euro sen kort efter började mitt konto fungera dåligt. Jag kan logga in och allt med indentifikation och verifiering är i sin ordning. Dom har garanterat bara tagit bort funktionen med wallet knappen av anledning att mitt konto kommer bli i viloläge då jag varken kan sätta in eller ta ut pengar.

provar jag spela så hänger sig sidan hela tiden och telefonen blir jättevarm.

jag kan prova vidarebefordra lite mejl.

men det står mest att det är hos teamet som behandla ärendet.

har fått mejl vad jag ska försöka men ingenting hjälper

Thanks for your patience.

Did you save any communication where the casino provides justification for not allowing you to withdraw or assistance regarding the delay of your payouts?

Have you tried accessing your player's account from a different device? Do the issues persist?

My email is tomas@casino.guru

Thanks in advance for your reply.

Hi, I have all the emails saved—nearly 100 of them by now—and they just keep saying the case has been forwarded to their team. I’ve tried all kinds of different devices, but it’s the same story; the only thing that’s improved is that I can log out now, which I couldn't do before. Ni explanation more then i Should try another browser or unit

Thanks for your reply.

Please share a screenshot of what happens when you try to request a payout, or share your communication with the casino where you requested assistance with your payout from the casino. Please share only more recent responses.

My email is tomas@casino.guru

Thanks in advance for your cooperation.

Dear Brocka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru