GojiCasino - Stängningen av spelarens konto är försenad.

The casino will not close my account despite numerous requests. I made a small deposit on 24.4 after the closure requests, which I basically want back. But above all, I want your help in closing my account. The casino is not responding at all.

Kasino ei sulje tiliäni lukuisista pyynnöistä huolimatta. Olen 24.4 tehnyt sulkupyyntöjen jälkeen pienen talletuksen, jonka haluan periaatteessa takaisin. Mutta päällimmäisenä haluan apuanne tilini sulkemiseen. Kasino ei vastaa ollenkaan.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Niilinhanhet;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the other account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas