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I currently have three pending withdrawals of €500 each (€1500 total) that are 14 days overdue. However, my total withdrawal balance at the casino is €7000. I request assistance in processing these initial withdrawals and in allowing the casino to continue withdrawing the rest of my winnings without further restrictions.

Tengo actualmente 3 retiros pendientes de 500 euros cada uno (1500 euros en total) que llevan 14 días de retraso. Sin embargo, mi saldo total a retirar en el casino es de 7000 euros. Solicito ayuda para que procesen estos primeros retiros y para que el casino me permita seguir retirando el resto de mis ganancias sin más bloqueos.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

*I made 3 successful withdrawals of 500 euros each.

*This casino does not require KYC verification

*Never activate a bonus

*Si hice 3 retiros exitosos de 500 euros cada uno.

*este casino no pide la verificación kyc

*no active nunca un bono

Thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila

The last withdrawal was processed in approximately 10 days.

Withdrawal is via USDT Solana network which has already been used for previous withdrawals.

All three withdrawals are still pending. (It's been over a month.)

El último retiro aproximadamente se procesó en 10 días.

Retiro es mediante USDT red Solana el cual ya ha sido utilizado para anteriores retiros.

Los 3 retiros figuran pedientes. (Ya pasó más de un mes)

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Please, I need you to be a little faster. It's been two weeks since I filed the claim. I have a withdrawal from April 27th! This delay is unacceptable.

Por favor necesito que sean un poco más rápidos ya pasaron 2 semanas desde que inicie el reclamo. Tengo un retiro del 27 de abril !! Es inaceptable esta demora .

Dear Valentin13,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Glorion Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Glorion Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Valentin13,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel