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I have a withdrawal total of 490cad last March 7, 2026. It has been 9 days now (excluding weekends) that i havent received my money. As i was waiting, i checked up on my personal data and saw that my number and email were incorrect. I then corrected it with the help of their support agent. I also asked them if having these incorrect details will intervene with my withdrawal and they said it won’t.

The status of my withdrawal

has been on "approved" and has never moved since March 10, 2026 (as i remembered). The support agents’ responses were always "have more patience"; "rest assured that your money is safe and it will deposited anytime soon".

kindly help me resolve this problem. Thank you

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Dear Durinho,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi there just to be clear, is it 14 business days or including weekends?

Dear Durinho,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. I still havent received my withdrawal from Glorion. Today will be the 14th day since i made the withdrawal if we’re excluding saturdays and sundays.

Dear Durinho, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello karla, kindly see below answers for your questions:

• No. The only withdrawal i made is on March 7, 2026.

• Yes
• i accumulated my winnings without an active bonus
• i played baccarat

• Yes for sure kindly see your email.

I had a withdrawal amounting to $490 last March 7. I also raised a complaint here in this website last March 19. After waiting for 13 business days on my withdrawal, Glorion sent me an email that my withdrawal was CANCELLED. My personal details are verified. I decided to withdraw my money again.

I guess i have to wait another 14 business days for my money to be deposited to my account?

i hope you can help me with this problem.

ear Durinho,

Thank you for your update.

To better understand the situation, I would like to kindly ask you to provide supporting evidence regarding the correction of your personal details.

Could you please send me screenshots or any email communication with the casino where you requested and confirmed the change of your personal information (email/phone number)?

You can send this information to my email at karla.m@casino.guru.

This will help us verify that the changes were properly processed and whether they could have affected your withdrawal.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla

Hi. I just cancelled the withdrawal and played with it. I had a new withdrawal amounting to 100cad last March 28.

will this take another 14 business days to be deposited to my account?

Dear Durinho,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina, martina.b@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly