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The casino cheated me by changing my bet from €5 to €184 without any warning, resulting in the unjust loss of my money. In a communication I had with them, they told me that they did not see a problem, but they did not show me the evidence I asked for, making it unreliable.

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Dear Vaggelitsa34,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.

To better understand the situation and assist you effectively, could you please provide more details on the following questions:

• What specific game were you playing when your bet was changed?
• Can you describe the circumstances leading up to the change in your bet?
• Do you have any screenshots or documentation of your conversations with the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Good morning. Thank you for your response. The game I was playing was plinko1000 from the provider in out. In my communication with the casino, they constantly tell me that everything seems fine and that they will forward the matter to the relevant department and answer me, which they have been avoiding for so many days. I explained to them that the financial damage caused to me is great and I want evidence of how the bet changed. I am quoting some snapshots from the conversation

Καλημερα σας. Σας ευχαριστώ για την απάντηση. Το παιχνίδι που έπαιζα ήταν το plinko1000 του παρόχου in out. Σε επικοινωνία που έχω με το καζίνο συνεχώς μου λένε ότι όλα φαίνονται εντάξει και θα προωθήσουν το θέμα στο αρμόδιο τμήμα και θα μου απαντήσουν πράγμα που τόσες μέρες αποφεύγουν. Τους εξήγησα ότι η οικονομική ζημιά που μου προκλήθηκε είναι μεγάλη και θέλω αποδείξεις για το πως αλλαξε το στοίχημα. Σας παραθέτω κάποια στιγμιότυπα από την συζήτηση

Thank you for your response and for assisting with this case.

I would like to provide an update based on the report I received from the casino.

The document provided does not resolve the issue and raises additional concerns.

Specifically:

1. The report contains unclear and non-standard data formats. For example, in the "Bet real" field, values such as "8.0.3.8.7,0" are shown, which do not correspond to any standard monetary format and cannot be interpreted as actual bet amounts.

2. The report does not include a clear breakdown of individual bets. There are no precise bet amounts per round and no timestamps associated with each bet.

3. Most importantly, the report does not show how or when the bet amount was changed from €5 to €184, which is the core issue of this complaint.

4. No session logs, action logs, or technical data have been provided that would indicate whether this change was triggered by user input or a system-related issue.

At this stage, I am unable to verify the accuracy of the casino’s data, and the information provided does not address the problem.

I kindly request assistance in obtaining:

- A clear and complete breakdown of all bets (with exact amounts and timestamps) 

- Technical logs showing how the bet amount was modified 

- Clarification from the casino regarding whether this was a user action or system behavior 

Thank you for your assistance in helping resolve this matter.

I am quoting the screenshot that the casino sent me, which does not mention anything I asked for.

Thank you for your reply and for providing the previous details, Vaggelitsa34.

Could you provide any additional communication regarding this incident? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Vaggelitsa34,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru