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Session blocked from this morning in dead or alive slot 2

Sessione bloccata da questa mattina nella slot dead or alive 2

Dear Andrea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward any relevant screenshots to petronela.k@casino.guru? This issue might be caused by playing on one device, not logging out properly and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing the abovementioned game session or the entire website seems to be offline?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good morning,

Yesterday morning I was playing from my smartphone, via samsung web browser, at the dead or alive 2 slot and following a nice win I closed the slot but in the home of the site the balance was 0. So I went back into the slot and I realized that the balance is stuck in the same and every time I reopen the initial session. I tried clearing the cache, using another browser but couldn't fix anything. If I try to log in from another device, like a PC, I can't because I get the message that I don't have enough funds.

Buongiorno,

Ieri mattina stavo giocando dal mio smartphone , tramite web browser samsung, alla slot della dead or alive 2 e a seguito di una bella vincita ho chiuso la slot ma nella home del sito il saldo risultava 0. Quindi sono rientrato nella slot e mi sono accorto che il saldo è rimasto bloccato nella stessa e ogni volta mi riapre la sessione iniziale. Ho provato a cancellare la cache , utilizzare un altro browser ma non sono riuscito a risolvere nulla. Se provo ad accedere da un altro dispositivo, tipo PC, non riesco perché mi appare il messaggio che non ho fondi sufficienti.

Could you please forward any relevant screenshots to petronela.k@casino.guru? Have you tried communicating this issue with the casino directly? Thank you.

Dear Andrea,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.