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Every time I recharge or log out or log in, they take 2 to 5 pesos from me.

And it becomes outdated all the time.

In the game of JOCKER ROULETTE, when the clown comes out, the prize doesn't come out, but the bet is lowered.

And I still don't see 3 recharges that I made, one of $25 pesos and the other 2 of $50 pesos each and then I reported to SUPPORT and they just tell me that they are already solving the problem but it is not true, they have not solved absolutely anything for me.

And the same thing happens with the redemption bonus. I've had losses of more than $100 pesos and they haven't reimbursed me a single peso, and yet I still get the message that it was successfully reimbursed, and that's a lie. I've been recharging for approximately two months now without earning anything.

I just want them to refund my account for what I've put into the game or else I'm going to sue them and I'll go to the last consequences because they are scammers, liars and THIEVES WHO DO NOT ***** ** ** ***** GO AND ********* * ** ***** THE ******* ABUSERS WHO TAKE ADVANTAGE OF PEOPLE IN REAL NEED LIKE ME

Cada que hago recarga o me salgo del juego o entro me quitan de 2 a 5 pesos.

Y a cada rato se desactualiza

En el juego de JOCKER RULETA. cuando sale la payasita no sale el premio pero si rebajan la apuesta.

Y aún no me aparece 3 recargas que realice una de $25 pesos y las otras 2 de $50 pesos cada una y y apusr reporte en SOPORTE y nadamás me dicen que ya están solucionando el problema pero no es cierto no me han resuelto absolutamente nada.

Y para el bono de rescate pasa lo mismo e tenido pérdidas de más de $100 pesos y no me reembolsan absolutamente ni un solo peso y aún así me llega el mensaje de que ya fue reembolsado con éxito y son mentiras al igual ya tengo aprox dos meses solo recargando sin ganar nada.

Yo solo quiero que me reembolsen a mi cuenta lo que le eh metido al juego o de lo contrario los voy a demandar y llegaré hasta las últimas consecuencias xq son unos estafadores mentirosos y RATEROS QUE NO ***** ** ** ***** QUE VAYAN Y ********* * ** ***** LOS ******* ABUSONES QUE SE APROVECHAN DE PERSONAS NECECIDTADAS REALMENTE COMO YO

Dear Yanethmorales,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Yanethmorales,

Thank you for reaching out. I understand that this situation is incredibly frustrating, and I want you to know that we take every complaint seriously, doing our best to assist with each case as fairly and transparently as possible.

However, I must emphasize that we do not accept threats or aggressive language. We are here to help facilitate a constructive resolution, but we ask that you communicate respectfully so we can effectively support you.

To proceed with this, case:

• Could you please send us proof of the deposits you made, such as transaction receipts or screenshots showing the $25 and $50 amounts?
• Could you please request your game history from the casino in Excel format and send it to us?
• Do you have any evidence regarding the bonus issue, such as screenshots or notifications that show whether the bonus was credited to your account?
• Could you share your communication with the casino support team, including any responses or messages they have sent you?

You can send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you in advance for your cooperation.

Best regards,

Attila G.

Dear Yanethmorales,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru