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I would like to ask Casino Guru to review my case with Fast Slots regarding the confiscation of €222.72 in winnings.



On 12 August 2026, I deposited €20 into my Fast Slots account and received a €40 Welcome Bonus 200%.



The bonus had a 30x wagering requirement, meaning €1,200 had to be wagered. I completed the wagering requirement. Importantly, my Fast Slots account itself shows:



* Bonus: Welcome Bonus 200%

* Bonus amount: €40

* Status: WAGERED

* Remaining Wagering: 0



I mainly used slot games to complete the wagering requirement. I also played a live game called Rush Hour CCTV. My maximum bet on this game was €4. I understand that this type of game may not contribute towards the wagering requirement, but I completed the wagering requirement through slot games.



After completing the wagering requirements, I had a balance from which I requested a withdrawal of €222.72.



Fast Slots subsequently confiscated my winnings and stated that I had breached their Terms & Conditions, specifically clause 11.6 concerning "abusive promotional behavior".



I contacted Fast Slots several times and asked them to explain exactly what rule I had personally breached and what specific activity led to the confiscation.



There is a relevant family circumstance that may have triggered their security system: I have an identical twin brother who also has/had an account with Fast Slots. We naturally have the same date of birth, we live at the same address, and we may use the same IP address. My brother used a welcome bonus with Fast Slots approximately one year ago.



However, we are two separate individuals with separate accounts and separate gambling activity. I have never operated multiple accounts for the purpose of abusing a promotion.



Fast Slots initially referred only to clause 11.6. After I explained that I am a twin and asked for a manual review, they confirmed that they had reviewed my account again.



Their latest response stated that the decision was not based solely on the fact that I share personal or technical details with another person. However, they refused to disclose the specific internal indicators or evidence used, citing security and privacy reasons.



They stated that the decision is final and that they will not restore my winnings.



I understand that Fast Slots may have rules concerning bonuses being limited to one person per household/IP address. However, I am asking Casino Guru to assess whether it is fair and justified to confiscate the entire €222.72 in these circumstances, particularly when:



1. I deposited €20 of my own money.

2. I received a €40 bonus.

3. The wagering requirement was completed.

4. Fast Slots' own system shows "WAGERED" and "Remaining Wagering: 0".

5. My maximum bet on Rush Hour CCTV was €4.

6. I completed the wagering requirement using slot games.

7. I requested a withdrawal of €222.72 after completing the wagering.

8. I am a separate individual from my twin brother.

9. Fast Slots has not identified any specific fraudulent activity or specific action by me that constitutes abusive promotional behavior.

10. Fast Slots has confirmed that the decision was not based solely on our shared date of birth, address or potentially shared IP address, but they have not explained what additional conduct resulted in the confiscation.



I have screenshots and account records showing the €20 deposit, €40 bonus, wagering status, "Remaining Wagering: 0", my betting history and the €222.72 withdrawal.



I would appreciate Casino Guru's assistance in reviewing whether Fast Slots had sufficient grounds under its Terms & Conditions to confiscate the entire €222.72 and whether the treatment of my account was fair.



Thank you for reviewing my case.



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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Is there any possibility that you and your brother have accessed the casino from the same device? Have you utilized a shared payment method?
• Have you both successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

Could you please send me a link or a screenshot of the bonus you activated and played with?

YES OFCOURSE👍

Is there any possibility that you and your brother have accessed the casino from the same device? Have you utilized a shared payment method?

YES THAT HAPPENED. I USED THE PHONE OF MY BROTHER TO LOG-IN MY FAST SLOTS ACCOUNT AND PLAY BECAUSE MY OWN PHONE BATTERY WAS EMPTY.

I DEPOSIT ONLY WITH MY OWN BANK ACCOUNT, AND MY BROTHER DEPOSIT WITH HIS OWN BANK ACCOUNT FOR HIS FAST-SLOTS ACCOUNT✅️

Have you both successfully completed the full KYC verification at this casino?

YES, ME AND MY BROTHER BOTH SUCCESFULLY COMPLETED KYC VERIFICATION✅️

Dear Player,

Thank you for your reply and for clarifying the situation.

After carefully reviewing the information you provided, we must unfortunately inform you that we are unable to assist further in this case.

You have confirmed that:

• Another person from your household has an account at the same casino.
• The same device has been used to access both accounts.
• Bonuses have been utilized across these accounts.

From the casino’s perspective, this combination of factors represents a significant risk of multi-accounting or bonus abuse, even if this was not your intention. Most online casinos strictly prohibit multiple accounts being accessed from the same device, as this makes it impossible for them to reliably distinguish between two independent players.

While we understand that you and your brother share a household, and have accessed the casino from the same mobile phone, this setup unfortunately creates exactly the type of situation that casinos classify as duplicate account usage. In such cases, casinos are generally within their rights to restrict or close accounts and confiscate winnings if their Terms and Conditions prohibit this behavior.

Given the circumstances and your own confirmation of shared device, we do not have sufficient grounds to challenge the casino’s decision. For this reason, we are unable to proceed with mediation or request the payment of the winnings on your behalf.

We understand this is not the outcome you were hoping for. For future reference, we strongly recommend that each player uses separate devices and separate payment methods, to prevent similar situations.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Attila